Practice Management Articles

Urgent Message: Urgent care centers need documented, consistent, and reportable processes for receiving, tracking, responding to, and collecting payment on subpoenas for patient medical records. Citation: Ayers A. How Should an Urgent Care Handle Requests for Medical Records by Subpoena? J Urgent Care Med. 2024; 19(2): 29-32 Alan A. Ayers, MBA, MAcc, is President of Urgent Care Consultants and is Senior Editor of The Journal of Urgent Care Medicine. Medical records are the critical foundation of a compelling personal injury case. These documents are the way in which a plaintiff’s …
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Urgent Message: Rapid growth in the autism spectrum disorder services (ASD) sector may present an expansion opportunity for urgent care operators who take the initiative to develop the necessary infrastructure. Citation: Ayers A. ASD Services Fit With Existing UC Business Models, J Urgent Care Med. 2024; 19 (1): 33-36 As the prevalence of autism spectrum disorder (ASD) continues to rise—now affecting 1 in 36 children in the United States—demand for accessible services is greater than ever.[i] While long-term behavioral health services for those with ASD are typically a separate, specialized …
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Urgent Message: Urgent care operators must navigate emerging federal, state, and payer regulations when developing financial policies that require payment by credit card and when setting fees for bounced checks and denied credit card charges. Alan A. Ayers, MBA, MAcc Citation: Ayers A. Guardrails for Nonsufficient Funds and Credit Card on File Fees. J Urgent Care Med. 2024; 18 (11): 41-43 Urgent care centers frequently charge a nonsufficient funds (NSF) fee when a patient’s check for copays or balances due has “bounced” (ie, has insufficient funds in their checking account …
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Urgent Message: With STI rates rising, urgent care centers have a unique opportunity to address a pressing public health need and increase patient volumes and revenue by adding STI testing services. Citation: Ayers A. The Urgent Need for STI Testing in Urgent Care Centers. J Urgent Care Med. 2024; 18(10)39-42 Alan A. Ayers, MBA, MAcc Globally, the World Health Organization (WHO) estimates that more than 1 million sexually transmitted infections (STIs) are acquired every day.1 Given that the majority of these infections are asymptomatic, STI testing is a crucial tool …
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Alan Ayers, MBA, MAcc The following table summarizes the 100 largest urgent care operators by number of locations as of May 2024, based on data provided by National Urgent Care Realty and Experity. Because of the significant number of private operators that also operate facilities with hospital partners, this year’s list delineates the breakdown of health-system-affiliated locations. Data is reported by the parent entity as opposed to regional brands, partnerships, or affiliations. Of the nation’s 14,097 urgent care centers, 5,675 (38%) are operated by a top 100 entity. Additionally, 53% …
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