Training Our Teams to Meet the Needs of Our Patients

Training Our Teams to Meet the Needs of Our Patients

Countless times over the last year I have heard variations on a “we can’t” theme. It’s a specific and focused “we can’t” related to the services we are not able to provide to our urgent care patients. “We can’t do that test.” “We can’t use that medication in clinic.” “We can’t have our medical assistants do that.” Sadly, it is purely a reflection of education and training. However, as opposed to responding with increased training …

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One Voice, One Vision

One Voice, One Vision

In last month’s column, I wrote about the importance of proving Urgent Care’s value—not just in terms of access and convenience, but also in demonstrating the quality outcomes and systemwide impact that make our care essential to patients, payers, employers, and policymakers alike. Over the past several weeks, I’ve had the privilege of hearing from many of you who share this same commitment and are eager to help strengthen Urgent Care’s position in the healthcare …

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New Drug Relieves Hot Flashes In Menopausal Women

New Drug Relieves Hot Flashes In Menopausal Women

The Food and Drug Administration has approved the oral drug elinzanetant for the treatment of moderate to severe hot flashes due to menopause. It’s a novel nonhormonal drug with dual neurokinin-targeted therapy (NK1 and NK3 receptor antagonist), according to the manufacturer’s press release. Elinzanetant offers another option for patients, in addition to 2 other nonhormonal therapies: NK3 receptor antagonist fezolinetant; and the antidepressant paroxetine. Two phase III trials with a total of 796 menopausal women …

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Fewer Kids Received Antivirals For Flu During Pandemic Years

Fewer Kids Received Antivirals For Flu During Pandemic Years

In a cross-sectional study of 3,378 influenza-positive children across 7 U.S. pediatric hospitals, researchers found a substantial decline in antiviral prescribing in the emergency department during the COVID-19 pandemic, as published in JAMA Network Open. Among 2,514 children at higher risk of severe influenza, 32.2% received antivirals in the prepandemic era (December 1, 2016, to March 31, 2020), compared with 15.6% during late pandemic era (July 1, 2021, to June 30, 2023)—a 53% relative decrease. …

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Insurers Automatically Reduce Pay For Some E/M Codes 

Insurers Automatically Reduce Pay For Some E/M Codes 

Several large health insurers are drawing provider backlash for relatively new payment policies that reduce certain reimbursements. Cigna is automatically downcoding 6 evaluation and management (E/M) billing codes (99204- 99205, 99214-99215, 99244-99245) for a small percentage of providers starting this month, for example, resulting in lower payments for some routine office visits. The insurers are leveraging algorithms and claims data to automatically downgrade the codes—often relying on third party vendors to do the adjustments. According …

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Get Serious About Credentialing To Avoid New Penalties

Get Serious About Credentialing To Avoid New Penalties

Starting January 1, 2026, Elevance Health will consider “corrective measures” that penalize healthcare facilities in 11 states for using out-of-network providers to deliver care for the large insurer’s Anthem Blue Cross Blue Shield commercial health plan members. Health systems may be subject to an administrative penalty of 10% of the allowed claim amount and potential network termination, and the penalty cost cannot be passed on to the patient, according to an Anthem memo. Emergency care …

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Severe Mpox Strain Spreads In California 

Severe Mpox Strain Spreads In California 

The California Department of Public Health has issued a warning that clade I mpox may be spreading in the state, “primarily impacting communities of gay and bisexual men,” after 3 cases of this rare, more severe strain of mpox were confirmed. At least 1 case occurred in a person with no recent travel who was recently hospitalized and has been discharged to recover at home, indicating that person-to-person community spread of clade I mpox is …

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Our Organs and Tissues Are Steeping In Microplastics

Our Organs and Tissues Are Steeping In Microplastics

Global plastic production has more than doubled since 2000, resulting in microplastic (any plastic fragment smaller than 5 millimeters) contamination in air, food, and water. Plastic contamination can cause concerning health effects, according to an online post in JAMA. Tiny plastic particles—generally those with a diameter of 2.5 micrometers or less—can enter the human body through inhalation or ingestion, and evidence shows they have been detected in multiple organs, including the lungs, brain, liver, and …

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Forthcoming AHA Guidelines Will Address Emerging Approach To CKM Syndrome

Forthcoming AHA Guidelines Will Address Emerging Approach To CKM Syndrome

In 2023, the American Heart Association (AHA) introduced a staging construct for cardiovascular, kidney, and metabolic (CKM) syndrome. Subsequently, a 2024 JAMA article found among a study population of 10,762 U.S. adults, almost 90% met criteria for CKM syndrome (stage 1 or higher), and 15% met criteria for advanced stages between 2011 and 2020. In a new survey of 4,000 adults, AHA found that only 12% of respondents had heard of CKM, and 68% incorrectly …

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Acupuncture Helps Older Adults With Low Back Pain

Acupuncture Helps Older Adults With Low Back Pain

In a randomized clinical trial of 800 adults aged 65 years or older with chronic low back pain, both standard acupuncture and enhanced acupuncture with maintenance sessions significantly improved disability related to back pain compared with usual medical care, as published in JAMA Network Open. At 6 months, the adjusted mean disability score (Roland-Morris Disability Questionnaire) improved by −1.0 for standard acupuncture and −1.5 for enhanced acupuncture vs usual care with benefits sustained at 12 …

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