Ashley Blachford, Author at Journal of Urgent Care Medicine

Evaluating Abandonment of Urgent Care Prescriptions Sent to an Automated Drug Dispenser vs a Community Pharmacy: A Retrospective Cohort Study

Urgent message: Urgent care and emergency department visits focus on acute clinical conditions, with an emphasis on timely administration of medications. Patients discharged outside the typical service hours of a community pharmacy may not have access to a 24-hour pharmacy and have to return home without their prescription medication, creating additional barriers to prescription adherence for patients. Emilie M. Collongette, PharmD, BCMTMS; Sara Panella, PharmD, BCPS; Michael A. DeCoske, PharmD, BCPS; Ernesto Sanz Martinez, MD …

Tightening the Belt: Rethinking Costs and Efficiency in Urgent Care

Urgent message: Urgent care operators must be mindful of costs and labor efficiency to navigate the challenges of rising and falling revenue in what’s been a highly seasonal business. Alan A. Ayers, MBA, MAcc, is President of Experity Consulting and is Senior Editor of The Journal of Urgent Care Medicine. For much of 2020 and 2021, the COVID-19 pandemic drove both uncertainty and higher volumes (and thus profits) to urgent care centers. With the 2022-2023 …

There’s Something Rotten in Urgent Care Reimbursements

Eric Ellis, MD Something is amiss in how smaller urgent care operators are reimbursed these days. This, likely, is not news to you and I’m sure my situation is not unique, but in the process of having opened a group of urgent care centers around Sacramento, CA over the past few years, I’ve been shocked about just how bad things are. When we opened our first center, I used a management company to help with …

A Consolidation of Signs of Symptoms of Pediatric Pneumonia

Urgent message: While pneumonia in general continues to be a common diagnosis in children in the United States, relatively few studies have sought to determine the signs and symptoms that help to predict occult bacterial pneumonia. Awareness of associated signs and symptoms may assist the urgent care provider in proceeding more quickly to a correct diagnosis. Alyssa Whited, PA-C and Christina Gardner, PA-C CASE PRESENTATION A 5-year-old male with no significant past medical history presented …

Identifying (and Resolving) Common Billing Pitfalls

Denials and rejections are inevitable in medical billing and can have drastic repercussions on the overall profit of an urgent care practice. Studies show almost 30% of medical bills are prone to errors. Avoid these common mistakes to improve the return on your investment. Eligibility Errors Avoidable eligibility errors are the biggest issue in urgent care billing. Over one-third of total visits with a rejection or denial are due to a lack of proper registration …

Despite Challenges, Urgent Care Acuity Remains High

There’s been a bit of discussion in the urgent care industry (including in JUCM articles of late) concerning a perceived degradation of acuity in urgent care practice. The worry is that in the service of getting a maximum number of patients in and out the door quickly, some patients with more than minimally complicated complaints are advised to visit the closest emergency room when they could just as safely (and more cost-effectively) be treated in …

A 38-Year-Old Female with Persistent Pain Months After Being Bitten

The patient is a 38-year-old female who presents with persistent pain in her left thumb. She explains that she was bitten approximately 2 months prior. There is redness and swelling to the proximal phalanx area. The patient is febrile. View the x-ray and consider what your diagnosis and next steps would be. Resolution of the case is described on the next screen.

Are You Chasing Profitable Growth, or Just Growth?

Heather Real With today’s urgent care operators challenged with increasing expenses and stagnant reimbursements, many thoughtful entrepreneurs turn to ancillary services to drive more revenue into their business. These offerings are numerous and varying in nature. When determining if and what to add to an urgent care business, you’ll need to ask some crucial questions: As the competition for patient loyalty heats up, many operators are looking for ways to stand out. Some ways of …

Negative RADT and Bacterial Growth on Throat Culture

Kristin Hrabowy, DO; Jenna Santiago-Wickey, DO; Brianna Promutico, DO; Godwin Dogbey, PhD; and Elizabeth Gignac, DO, FACOEP Urgent message: “Sore throat” is among the most common presenting complaints in the urgent care setting. Accurate diagnosis—including appropriate use of diagnostic tools—is essential to ensure timely, appropriate treatment, including appropriate utilization of antibiotic agents to minimize risk for antibiotic resistance. Citation: Hrabowy K, Santiago-Wickey J, Promutico B, Dogbey B, Gignac E. Negative RADT and bacterial growth on …

Urgent Care Growth Is Poised to Continue in 2023

Urgent message: Urgent care operators of all sizes are poised for continued growth in 2023. In this post-COVID environment, look to shifting de novo ownership trends, a slowing of health system activity, and independent entrepreneurs regaining their courage as the driving factors. Alan A. Ayers, MBA, MAcc The COVID-19 pandemic is no longer the primary driver of decision-making for urgent care operators. While its impact over the past few years cannot be understated, other factors …