bnapolitano, Author at Journal of Urgent Care Medicine

#MeToo in the Urgent Care Center: When the Perpetrator is a Patient

Urgent message: Most urgent care operators are well aware of the need for strong, clear policies on sexual harassment among team members. Your responsibility to protect your employees doesn’t end there, though. Situations in which the harasser is a patient present unique challenges—and consequences. Suzanne C. Jones and Roma B. Patel INTRODUCTION The #MeToo movement may have begun with high-profile actresses in Hollywood publicly acknowledging years of inappropriate behavior at the hands of powerful men …

Physician Assignment Searches: Urgent Care is on the Rise, Hospitals on the Decline

This is an interesting time to be in the healthcare field. We keep hearing (and are starting to see the effects of) a serious shortage in available physicians across multiple settings, but most direly in primary care. To compensate, many practices are relying more on the skills and high-level training of nurse practitioners and physician assistants, now known collectively as advanced practice providers (APPs). At the same time, consumers continue to demonstrate a growing preference …

An Updated Approach to Toddler Fractures

Urgent message: Toddler’s fractures are a common cause of limp and failure to bear weight in children under 4 years of age. Recent research shows wide variation in management of these stable fractures, favoring a less conservative approach. Amy E. Pattishall, MD The case: A 14-month-old male is brought to your urgent care by his parents immediately after an injury to his right leg at the park. The boy was riding down the slide on …

Utilizing Credit Card Pre-authorization to Optimize Revenue

With the continued rise of the cost of healthcare and higher out-of-pocket costs to the patient, urgent care centers are finding more patients struggling to pay their deductible. The process of billing patients for deductibles and other patient responsibility can be a long, drawn out procedure resulting in significant costs, delays, write-offs and slower collection time for the urgent care center. The traditional method of sending out patient statements and waiting and hoping for patients …

Walgreens Keeps Wading Deeper into the Primary and Urgent Care Pools

Walgreens appears to be working harder to transition from a retail health provider to one that offers actual urgent care/primary care services, if its most recent moves are any indication. The company revealed it’s going to work with Humana to open two primary care centers for Medicare patients in existing Kansas City-area stores by the end of this year—doubling the number of locations participating in a pilot program that began in 2018. Each will have …

AHRQ Says It Needs Your Help to Improve Antibiotic Use

By now most Americans have gotten the message that inappropriate use of antibiotics is dangerous. And yet, patients persist in begging for a prescription when a clinician tells them they have a viral infection for which an antibiotic isn’t indicated. No one is more of aware of this than the urgent care provider, who is likely to hear those pleas multiple times every day. So, the Agency for Healthcare Research and Quality (AHRQ) is inviting …

Telehealth Appears to Be Catching on with Consumers—and Some Clinicians

The newly released results of a consumer survey on telemedicine indicates a majority of Americans are open to using telemedicine when needed. Granted, the research was conducted by American Well, a telemedicine company with a heavily vested interest in seeing the concept take off; nonetheless, it echoes a growing trend among some urgent care operators like Righttime Medical Care. According to the American Well data, 66% of respondents are willing to use telehealth. Among those, …

Patients May Be Reading About the ‘5 Vaccines Every Adult Needs’; Be Ready to Provide Them

It likely wasn’t by design, but Prevention magazine just ran an article that could drive countless patients into their nearest urgent care centers in search of vaccines they might have missed getting. The article certainly is blunt about the possible consequences of not getting those vaccines, telling readers that “Vaccines save lives, and not just young ones.” With the guidance of consulting physicians, Prevention lists vaccines for influenza, tetanus, shingles, human papillomavirus (HPV), and varicella …

Mosquito-Borne Illnesses Are Taking a Toll in Multiple States

Forty-one states and the District of Columbia have seen confirmed cases of West Nile virus so far this year—206 cases and counting. On a much smaller scale, four patients have been diagnosed with eastern equine encephalitis (EEE) in Massachusetts. One died, underscoring the severity of the disease. What both sets of data share is that they reflect the dangers of mosquitos to humans in the United States. Given the sudden onset of symptoms, the facts …

The Real Winner of the ‘Game of the Week’ Could Be the Sponsor. Interested?

Odds are you don’t care that Las Cruces trounced Manzano in early-season Albuquerque high school football last week. Truth be told, most area residents outside of those two school communities probably couldn’t care less, either. Guess what, though? Leading into a recap of the game on KRQE News 13, the audience saw a full screen of text screaming “Week 1: Game of the Week—NextCare Urgent Care.” Nearly 700,000 television viewers (also known as prospective patients) …