Practice Management
In a crowded employment market—let alone in the healthcare industry—Patient First has been cited by the Washington Post as one of the top places to work in the entire mid-Atlantic region, based on the Post’s sixth annual Top Workplaces survey. The company says a big part of the reason is employee retention, with many staff members having been on board for over 20 years. Having a workplace where talented staff are fired up to commit …
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The World Health Organization just released data indicating that more than a million new sexually transmitted infections occur in individuals 15 to 49 years of age every day worldwide. The domestic situation is no better, as the Centers for Disease Control and Prevention says there are “steep and sustained increases in sexually transmitted diseases” in the U.S. The relative anonymity of urgent care, where patients are less likely to have an ongoing medical relationship with …
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The internet age has made it possible for urgent care operators to reach patients who would have otherwise never heard of them. When someone wakes up sick and needs to see a provider, they’re likely to head right to Google and type in “urgent care” and their location. This may be especially true of travelers just passing through your area now that vacation season is here. Savvy operators have developed methods (such as search engine …
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In announcing their plans to merge, CityMD and Summit Medical Group say they envision creating a single organization that would offer patients a “seamless experience across a full spectrum of high-quality primary, specialty, and urgent care.” It would be premature to assume they’ll succeed or fail in that attempt, but what is undeniable is that the resulting organization will be a very large one. CityMD has become nearly ubiquitous in the New York City metropolitan …
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Urgent message: Workplace harassment has been categorized as an “epidemic” by workplace experts—with medical businesses like urgent care being no exception. To address, stamp out, and ultimately prevent workplace harassment, urgent care leaders must be vigilant in developing and enforcing the policies, procedures, and guidelines necessary to ensure that our centers are safe and welcome places to work for everyone. Alan A. Ayers, MBA, MAcc is Chief Executive Officer of Velocity Urgent Care and is …
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The winter of 2018–2019 was full of headlines tracking the worst flu season in decades. Then, the resurgence of measles—thought to be “eliminated” in the United States in 2000—took the spotlight. More quietly, and even more insidiously than measles, hepatitis A cases have been mounting across the country. In Ohio alone, 2,997 cases were confirmed over the past year. Since 2016, there have been 20,133 in the U.S., according to the Centers for Disease Control …
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The Federal Communications Commission is considering a $100 million pilot program to expand the use of telemedicine for low-income Americans in rural areas. Your belief that it’s either an investment in the future of healthcare or yet another boondoggle likely rests on your opinion about telemedicine itself. If you read the point-counterpoint discussion on the subject in the June issue of JUCM, you know there are strong arguments on both sides of the question. Either …
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Prevailing wisdom is that the current outbreak of measles in the United States began when travelers returned from visiting a country where immunization is not the norm to a community where compliance rates are low. It hasn’t taken long for over a thousand people to be diagnosed, and it’s likely the spread isn’t over. The series of events essentially exposed a loophole in the idea that herd immunity is “enough.” Now that Americans are starting …
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You work in urgent care—so you know it’s an ever-changing, continuously growing industry that gets more and more complex as time goes on. Being well-versed in the business-side of things means being able to handle whatever comes your way, whether you’ve done it before or not. Project management skills are essential in allowing your operation—and your career—to move forward. Recognizing this, the Urgent Care Association will host a webinar entitled Project Management for Success on …
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An urgent care center in Pecos County, Texas is finding out the hard way that not knowing the details of your employees’ histories is a recipe for disaster. A physician assistant working at the clinic has had his license temporarily (for now) suspended after being indicted by a grand jury on one count of aggravated sexual assault on a child. It’s alleged that the offense took place before he was hired, during a wellness exam …
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