Abstracts in Urgent Care – March 2009

Beware of Eyewitness Accounts of Syncope or Seizures Key point: Bystanders’ descriptions of acute neurologic events often are simply wrong. Citation: Thijs RD, Wagenaar WA, Middelkoop HAM, et al. Transient loss of consciousness through the eyes of a witness. Neurology. 2008; 71: 1713-1718. Diagnosis of sudden catastrophic illness depends a good deal on eyewitness accounts. But, as criminologists know, eyewitnesses can be unreliable. Now, a team of neurologists in the Netherlands has reconfirmed this finding. …

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Evaluation and Management of Lower Extremity Edema

Urgent message: The high specificity but broad range of possible causes associated with a primary complaint of lower extremity edema poses a particular challenge to the urgent care clinician. Proper assessment of the differential diagnoses is the first step toward optimal outcomes, whether they be facilitated by treatment or referral. Michael S. Miller, DO Patients presenting to urgent care with a primary complaint of edema of the lower extremities of any duration can pose a …

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Beware the BFRF!

John Shufeldt, MD, JD, MBA, FACEP Remember the scene in Ghostbusters when Gozer (the Gozarian) asks Ray Stantz if he is a “god?” Stantz, compulsively honest, says, “No.” Gozer says, “Then die,” as he tries to blow them off the roof of the building. After recovering, Peter Venkman yells at Stantz, “If someone asks if you are a god, you say YES!” The question Gozer asked Stantz was a red flag – one of those …

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An Introduction to Urgent Care Advertising

An Introduction to Urgent Care Advertising

Urgent message: Unlike many other practice models, urgent care must appeal directly to the customer to stay “top of mind” and be the first option the patient considers when a need arises. Alan A. Ayers, MBA, MAcc Urgent care is a healthcare delivery channel built around the needs of consumers – “retail,” from a marketing perspective – with convenient locations, evening and weekend hours, walk-in service, the capability to treat a range of illness or …

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A Patient with Suspected Pulmonary Embolism

A Patient with Suspected Pulmonary Embolism

Urgent message: High degree of suspicion combined with thorough history and proper use of available tests can help the clinician identify patients in need of emergent referral. John Shufeldt, MD, JD, MBA, FACEP and Kelli Hickle Introduction A 47-year-old woman with a diagnosis of ovarian cancer developed an acute onset of mild shortness of breath two days after being discharged for a work-up of symptomatic ascites. Her medical history was significant for obesity and recent …

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Urgent Care Without a Paddle

Economy getting you down. Feeling like you’re up the veritable creek. Whether you’re an owner, manager, or practitioner, if you’re not feeling the heat, you should be. That’s not to say you should get out of the kitchen; just be a better chef. There has never been a crisis in history that did not create great opportunity for those who know how to find it. During a crisis of any kind, two classes of people …

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Developing Data: March, 2009

In early 2008, UCA revamped its annual survey in conjunction with researchers at Massachusetts General Hospital and Harvard University with the goal of assuring that the UCA Benchmarking Committee’s efforts produced a scientifically valid report. Over the coming months in Developing Data, JUCM will present some of the findings from this landmark survey, to which 436 urgent care centers responded. In this issue: How deeply is urgent care integrated within the larger U.S. healthcare system? …

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