Practice Management
Urgent message: There is a growing need for awareness of medical, safety, and social issues involving the lesbian, gay, bisexual, transgender, and queer community in health care. Here’s how urgent care fits in. Introduction There are significant unmet health needs among members of the U.S. lesbian, gay, bisexual, transgender, and queer (LGBTQ) population, many of whom are afraid to access the health-care system and face barriers to care even if they do seek treatment. Clearly …
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Urgent message: Clinicians must be able to determine the cause and severity of injury in patients with neck pain, especially in the very young, whose symptoms vary according to their developmental status, and in the elderly, who have weaker bones and degenerative changes. Introduction Avariety of patients from children to the elderly will present to an urgent care Center with the chief symptom of neck pain. Cervical spine (C-spine) injuries occur in 3.7% of adults …
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Workers have come to expect a certain amount of celebration come holiday time—often including end-of-year bonuses or gifts. This does not have to be a meaningless distraction from ensuring the urgent care runs efficiently and takes care of patients effectively, though; looking beyond “secret Santa” gifts and office parties can actually strengthen employee engagement and loyalty. Physicians Practice magazine suggests focusing on gestures that will be meaningful to the individual, such as the following: A …
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Helping patients manage chronic conditions typically falls to primary care providers or specialists. At the same time, those people are just as likely as other patients to walk into your urgent care center—if not more so. CityMD and Mount Sinai Health System in New York City have teamed up to formalize a referral system that is designed to benefit all parties concerned. Mount Sinai will encourage patients to visit CityMD clinics when they have a …
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Patient reviews on websites like Yelp can encourage another patient to try a new urgent care center. A high volume of such reviews can improve its ranking in both Google Local and Apple Maps. One New York-based urgent care chain crossed the line—and the law—by paying thousands of dollars for positive reviews over a 2-year-period, though. The reviews in question were not even written by patients; the company engaged ad agencies and freelance writers who …
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The Centers for Medicare and Medicaid Services (CMS) will ask Medicare beneficiaries how their healthcare providers are doing under the new Merit-based Incentive Payment System (MIPS), which was supposed to help improve the quality of care while lowering cost. No revelations are expected, however, because the survey is voluntary and CMS has taken a relaxed approach to getting providers on board with the new system. In addition, survey results—which, presumably, will be made public to …
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Conversations involving discipline—or, especially, termination—are uncomfortable for all parties involved. If you’re a manager or supervisor, though, rest assured they’re in your future (if they’re not already in your past). However, responding to poor performance or misconduct the right way can leave you feeling empowered and confident that you’re doing what you can to protect your workplace as well as other employees. Vance Daniels, senior human resources advisor for G&A Partners, will offer advice on …
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Influenza sits alone as the only infectious disease among the top 10 causes of death in the United States, proving more work needs to be done to ensure everyone who needs a flu shot gets one. Urgent care is ideally suited to saving lives through prevention in this area, being an increasingly popular destination for people without a “medical home” and among newly insured patients. Influenza and pneumonia are listed as the seventh leading causes …
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Markets where there are higher concentrations of urgent care centers have lower emergency room visit rates, according to a new survey from the Deloitte Center for Health Solutions. Not unexpectedly, the inverse relationship was also shown; areas where urgent care centers are less concentrated tend to have higher ED visit rates, as well as larger uninsured and Medicaid populations. Industry watchers are eager to see how the numbers trend, as urgent care continues to emerge …
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Urgent message: Many employers confuse perks with culture. Perks are non-wage benefits offered to employees, while culture refers to the beliefs, behaviors, and interactions of individual employees. While perks may be part of a culture, they are not a substitute or a basis for culture. The software development industry includes some of the most forward-thinking companies in the world. Not only are they creating technologies that are changing the way we work and play, they …
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