Practice Management
Urgent message: Though patient waits are often unavoidable, understanding and addressing the causes can help mitigate negative impact on the patient and the practice. Alan A. Ayers, MBA, MAcc, Experity The term “urgent care” conveys immediate medical attention, so it’s no surprise that the greatest determinant of customer satisfaction for an urgent care center is how quickly patients are treated and released. But how does a busy walk-in clinic which must be prepared to handle …
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Urgent message: Appropriate attention to place, product, price, promotion, people, and quality help ensure the right approach to facilitating the success of your practice. Alan A. Ayers, MBA, MAcc, Experity Bartenders in British pubs have a custom of reminding eager patrons to “mind their Ps and Qs”—to watch how many pints and quarts they consume, so as to avoid creating a tab they cannot pay. To assure a satisfactory return on their investment, urgent care …
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Urgent message: The financial health of your practice depends on a balanced approach that takes into account both increasing income and reducing expenses. Alan A. Ayers, MBA, MAcc, Experity From an economic perspective, the independent urgent care owner/operator has a dual goal: to build the long-term value of the medical practice while maximizing cash that can be taken out of the business in the form of income. To achieve both of these goals—to expand revenues …
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Urgent message: With careful consideration and disciplined planning, ancillary services can add to your bottom line without significantly adding to your workload. Alan A. Ayers, MBA, MAcc Practice Velocity Could Charles Dickens’ discourse provide a better depiction of the urgent care business today? Unprecedented growth in recent years proves the value of a healthcare delivery model like urgent care, based on consumer needs for affordability and convenience. But urgent care is not immune from challenges …
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