Practice Management
In 2023, the urgent care industry added 1,057 de novo locations—new sites that did not previously exist. But these new centers are far more likely to be owned by larger entities with 10 or more units, also called “enterprise” operators. In fact, according to data from National Urgent Care Realty analyzed by Experity, for the past 4 years, 10+ unit operators have been the drivers of new rooftop growth. Prior to 2020, the industry was led …
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Urgent Message: When offered as a medical service consistent with an urgent care center’s branding, IV infusion services can enable new revenue streams and expand the center’s appeal to a new base of patients. Alan A. Ayers, MBA, MAcc According to the Urgent Care Association (UCA), the capability to administer intravenous (IV) medications is a defining feature of urgent care.1 Along with x-ray services and suturing, the availability of IV treatment differentiates urgent care from …
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The urgent care industry continues to add de novo centers, according to data from Experity and National Urgent Care Realty. Although de novo growth slowed in 2023 by 5%, 2023 de novos are still 16% higher than 2019, the last pre-pandemic year. In addition to continued overall growth of the industry, the data indicates structural changes in who is opening de novos. A “de novo” urgent care refers to a center that did not previously …
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Alan A. Ayers, MBA, Macc Urgent Message: Urgent care is a consumer-driven phenomenon, and physician entrepreneurs continue to evolve the delivery of urgent care services in response to changing consumer preferences, both inside and beyond the brick-and-mortar facility. Citation: Ayers A. Thinking outside the box to bring urgent care to the patient. J Urgent Care Med. 2024;18(4): 31-33. While unregulated by most states, the term “urgent care” historically has come to mean a base offering …
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Alan A. Ayers, MBA, MAcc Urgent Message: Whether an urgent care center should be open 365 days per year or close on major or minor holidays depends upon factors that influence profitability such as patient demand, competitive positioning, staff availability, payer reimbursement, and the branding impact of after-hours accessibility. As urgent care operators look to the coming holiday season and begin their strategic planning for the new year, many are faced with the question of …
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Urgent Message: Employer worksite clinics represent both a threat and an opportunity. Urgent care could lose some volume to no-cost care at work, but new business evolutions include partnering with local employers to develop onsite care models. Alan A. Ayers, MBA, MAcc is President of Experity Consulting and Senior Editor of The Journal of Urgent Care Medicine. Patients today have more options for where they receive care than ever before, which means more competition for …
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Urgent message: By leveraging grant funding, community-facing services, and a collaborative model with school districts, QUICKmed Urgent Care operates a successful school-based health center model. This innovative approach addresses healthcare gaps in underserved areas and augments the operator’s core business. Alan A. Ayers, MBA, MAcc Click Here to download the article PDF QUICKmed Urgent Care, based in Youngstown, OH, is a prominent provider in the state’s Northeast region. Its 12 traditional urgent care centers are …
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Urgent message: Whether due to reduced staffing needs or employee preference, some employees in urgent care are no longer scheduled for full-time hours. Changing from full-time to part-time status, however, may have consequences beyond simply working fewer hours. Alan A. Ayers, MBA, MAcc is President of Experity Consulting. There are any number of reasons why an urgent care owner or operator might want to change the status of an employee from full-time to part-time. Generally …
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Click Here to download the article PDF Urgent message: Food, drug, and mass retailers continue to explore the healthcare space and seek profitable ways to leverage their massive footprints. As they shift their strategies in favor of primary care, especially for Medicare populations, they are relinquishing control of the transactional health market to urgent care. Alan A. Ayers, MBA, MAcc is President of Experity Consulting and is Senior Editor of The Journal of Urgent Care …
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Click Here to download the PDF. Urgent message: In December 2022, Congress passed the Mainstreaming Addiction Treatment Act (W-Waiver), which would remove federal patient caps and allow any healthcare provider with a standard DEA controlled-medication license to prescribe buprenorphine. Alan A. Ayers, MBA, MAcc is Senior Editor of The Journal of Urgent Care Medicine and President of Experity Consulting. For over a decade, the question of whether or not to prescribe buprenorphine/naloxone (Suboxone) products in urgent …
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