Don’t Wait for a Data Breach to Discover Your Claims Are Being Mishandled

An urgent care center in Lincoln, NE really did discover the hard way that the company it contracted to process its claims appears to have been negligent in doing so. A ransomware attack on the vendor’s system revealed “a significant number of claims that were either not handled properly, not processed at all or otherwise neglected,” according to a suit filed by the UC operator as quoted in an article published by the Lincoln Journal Star. It only came to light after the vendor warned its customers that ransomware installed in some of its systems resulted in a data breach. Work with your own vendors to ensure that your systems are as secure as possible—and consider an audit to ensure that your claims are being handled efficiently and safely. For more on cyber safety of confidential information, read Protecting Patient Privacy in the Cloud in the JUCM archive.