Journal of Urgent Care Medicine

Free Urgent Care Webinar: How to Stand Out in a Crowded Marketplace

Patients have their pick of more urgent care centers than ever before. Unfortunately, they tend to not differentiate one urgent care brand from the next. Throw in all the retail clinics and freestanding EDs, and it’s easy to see why making your location stand out among the rest is such a challenge. Alan Ayers, MBA, MAcc will look more deeply into the issue and propose solutions to help you separate yourself from the herd during …

UCA Webinar: Patient Engagement Promotes Profits (But, How?)

Patient engagement has gone from a vague concept to a key factor in running a successful urgent care clinic. But what does it actually mean—and more importantly, how do you ensure that it’s helping your business and not just so much wheel-spinning in pursuit of the latest trend in managing businesses of any kind? Marketing guru John Sung Kim will help you answer these questions as they apply to your operations during a live webinar …

UCA Webinar: Building Business by Building Relationships

Some healthcare facilities may view urgent care as the competition, but there’s mutual benefit to establishing complementary relationships among local providers and settings, not to mention patients and employers. That’s the message Alan A. Ayers, MBA, MAcc Practice Velocity will impart in a one-hour webinar to be hosted by the Urgent Care Association (UCA) on Thursday, March 24, at 1 p.m., Central time. An active referral network benefits not only both healthcare facilities, but patients …

UCA Webinar: Taking Measure of Patient Satisfaction

The key to gaining patient loyalty is ensuring patient satisfaction. But how do you measure that—outside of noticing that you don’t have many repeat visits? One of the earliest and best-regarded entrants into the urgent care market, David Stern, MD will suggest approaches in Measuring Patient Satisfaction: Keeping It Simple, a one-hour webinar to be hosted by the Urgent Care Association (UCA) February 18 at 1 p.m., Central. Dr. Stern is CEO of Practice Velocity, …

UCA Webinar: The Wisdom of Having an On-Site Lab

The decision to operate a lab on site at your urgent care center is not one to be taken lightly. While saying “yes” would lead to another layer of overhead and regulation, it could also make life easier for your patients—possibly meaning they’ll become loyal customers. Besides that, though, how much space would it occupy? How much volume would the lab need for it to be a worthwhile endeavor? CLIA specialist Milly Keeler will answer …

UCA Webinar Assesses Financial Tools

If improving your urgent care center’s financial management is one of your New Year resolutions, consider signing up for Financial Forecasting: Learn How to Use Key Financial Tools, a live webinar to be hosted by the Urgent Care Association (UCA) on Thursday, December 17 at 1 pm, Central. Speaker Luke Hart, a former urgent care CEO, will discuss tools to help increase cash flow, better assess your debts and risks, and leverage strong relationships with …