Industry

If survey results just published by Patient Care are any indication, these are unprecedented days for primary care medicine—and not in a good way. Staff shortages are colliding with a deluge of new patient requests, resulting not only in high levels of burnout but also an alarmingly high percentage of providers questioning their own futures in the field. Much of the sudden downturn is being attributed to the stresses of the COVID-19 pandemic. It’s a …

Urgent care as a field of employment is taking hits in the form of wage inflation, turnover, a dearth of well-qualified applicants, new hires who “ghost” their employer by not showing up for the job they applied for (and got)…. While it’s likely some have simply burned out from working in healthcare over the course of the COVID-19 pandemic, it appears that others are being lured away to industries where the proverbial grass looks greener—today. …

Just a few weeks ago, we shared the news that Arizona, New Jersey, and South Dakota have all seen addition of walk-in mental health centers in various communities. Now New Jersey state legislators are aiming to put state resources into ensuring such opportunities become more readily available—with existing urgent care centers a key part of the plan. As reported by NJ.com, one of six bills being proposed takes aim at the high number of patients …

An elderly lady who longer drives and has a scorching sore throat might be inclined to call an ambulance to take her to the emergency room. Clearly, it’s not an emergency but she’s got to see someone. In most places across the U.S. the end result will be a trip to the ED, which will have her waiting—for hours, maybe—and result in higher-than-necessary charges to Medicare. Under a new initiative in Seattle, however, it would …

With the Centers for Disease Control and Prevention recently adapting its stance on wearing masks in public to reduce risk for spreading COVID-19, urgent care operators are already using the new guidance to review their own practices and procedures. They’re also being encouraged to do so by fluctuations in patient volume. Tomah Health in Wisconsin, for example, is reopening its urgent care facility after closing it in January due to overwhelming COVID-19 cases in its …

Urgent care as an industry was on a steady growth path before February 2019. It wouldn’t be surprising to learn that subsequent low patient volumes and getting shut out of early distribution of COVID-19 testing supplies and vaccinations, respectively, put a damper on expectations for further progress—but that’s not the case. In fact, urgent care operators’ collective resilience and creativity in adapting to changing conditions (such as setting up testing or vaccination events in parking …

The urgent care industry has done a great job of making the case that it has the expertise and accessibility to be essential to the fight against COVID-19—a far cry from the early days when resources were channeled elsewhere. This was confirmed when the Centers for Disease Control and prevention made a point of including urgent care centers on the same level as emergency rooms in a study of the effectiveness of boosters for both the …

We don’t need to tell you how badly patient volumes suffered for a good stretch of the pandemic. Patients stayed away not just from urgent care centers, but all ambulatory care settings. The advent of vaccines and wider availability of testing supplies started to right the ship, but concerns have remained that “normal” visits—those for complaints unrelated to COVID-19—might take a while to return to pre-pandemic levels. An article just published by the Journal of …

Urgent care as an industry is in a precarious position as the COVID-19 pandemic surge rages on. Driven by the most transmissible variant to date, multiple states and major cities are grappling with their largest caseloads yet. Overcrowding in emergency rooms is so bad that hospital administrators and public health officials from Philadelphia to Iowa are recommending that patients stay away from the ED if at all possible and opt to visit their closest urgent …