Industry

The Urgent Care Association’s weekly snapshot of how urgent care operators are faring during the COVID-19 pandemic shows that telemedicine is continuing to contribute to both patient care and related revenues. This week’s data show that 87% of responding urgent care centers are offering telemedicine through their locations; the remaining 13% have no plans to add it right now, however. The good news for those who have taken the leap is that most are being …

The Urgent Care Association announced that CEO Laurel Stoimenoff will be retiring at the end of 2020. In order to ensure a smooth transition as the industry fights to rebound from the COVID-19 pandemic (while simultaneously preparing for a possible second wave), she will transition to a new role as executive director of quality & innovation until the end of the year. Stepping into the role of CEO will be Lou Ellen Horwitz, who will …

If testing activities in China are any indication—and can be believed—then widespread screening will be essential to really opening up businesses and culture in the U.S. Officials in Wuhan, where the pandemic really started to take off, say they’ve tested nearly 7 million people, turning up just 206 who were found to have asymptomatic COVID-19; clearly, that’s below the threshold of cases that would prohibit easing social distancing restrictions. This could be a prime opportunity …

The decline in patients visiting urgent care centers continues to slow around the country, with most locations continuing to be open and ready to provide care—and conduct tests for COVID-19. According to the latest data emerging from the Urgent Care Association’s weekly member survey, 80% of operators say all their centers are open, with 20% reporting that only some centers remain open; none have had to close down all their locations. They’re contributing to the …

As state governments continue to grapple with trying to keep residents safe while also making plans to reopen the economy responsibly, some governors are looking to include healthcare experts in discussions. Virginia Gov. Ralph Northam is one—and Velocity Urgent Care CEO Alan Ayers, MBA, MAcc (who is also JUCM’s own senior editor, practice management) has been tapped to participate on the  Virginia Department of Health COVID-19 Testing Advisory Council. Ayers will represent the clinical and …

CityMD and ChoiceOne are among the growing numbers of urgent care operators who are offering no-cost COVID-19 to uninsured individuals at certain locations. New York City has estimated that CityMD is conducting 6,000 tests at 123 locations every day, currently. The city plans to deploy an “army of tracers” to follow up with contacts of those who test positive in the near future. Meanwhile, ChoiceOne is offering free testing to patients in its Baltimore, Caroline, …

Results of the latest “snapshot” survey from the Urgent Care Association indicate that things could be looking up, at last, for urgent care centers. While the sample size is small (103 respondents), the results indicate that at least some operators are expanding services and seeing downward trends reverse. For one thing, 80% of responding urgent care centers are now offering telemedicine services, with a median of five encounters per day. That doesn’t appear to be …

You don’t need to be told that these are hard times for urgent care. In addition to the very real problems many individual operators, clinicians, and staffers are experiencing thanks to the COVID-19 pandemic, the industry as a whole is facing uncertainty. Even the Urgent Care Association’s annual convention had to be recast as a virtual event. Still, UCA is continuing in its mission to advocate and serve as a resource for the urgent care …

Some urgent care operators, especially those in hard-hit areas like New York City, have been in the thick of the fight against COVID-19 from the start. Others experienced dramatic drop-offs in patient visits (and still may be) before developing plans that would allow them to serve their communities in new and different ways; classifying some locations as testing centers and launching telemedicine services allowed them to continue bringing in revenue while providing much-needed care. Now …

We’ve heard anecdotally that some urgent care operations are experiencing serious shortfalls in patient volume, while others are “all hands on deck” in dealing with patients who have, or are concerned they have, COVID-19. To get a better handle on how the industry as a whole is faring, the Urgent Care Association started surveying members on a weekly basis. In the initial iteration, 82% of respondents reported that all their centers were open while 18% …