Practice Management
Colorado’s UCHealth had some idea what it was getting into when it launched its urgent care telehealth program last year—but as with all new ventures, things unforeseen and unimagined have provided ample opportunity to learn. Now the company is sharing some of those lessons in the form of 7 Riddles to Solve When Launching a Telehealth Urgent Care Service in an online article from mHealth Intelligence. The company acknowledges they’re not making money on telehealth …
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The Texas Medical Board has laid down new rules governing how telemedicine providers can treat patients in the state. Gone are stipulations that a provider must see a patient face-to-face before being able to treat them remotely. The Board’s decision on that point is in concert with a new state law passed in May. The medical board’s decision could pave the way for around 28 million Texans to gain access to virtual care, including 3 …
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U.S. emergency rooms saw more patients than ever in 2014, but that doesn’t necessarily mean urgent care isn’t getting its message out. New data from the Centers for Disease Control and Prevention reveal that over 141 million people ran to the ED that year (compared with 130 million the previous year), but some top reasons tended to be complaints for which it would not be appropriate to visit an urgent care center—chest pain chief among …
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Urgent care has made its mark by delivering good care to people on a walk-in basis. Those patients with sore throats, lacerations, and other complaints could have chosen to be treated in a primary care office, but realized their symptoms were such that waiting a few days was a miserable (or possibly dangerous) proposition. Some patients with mental health complaints find themselves in the same position—or worse, considering they might not already be aligned with …
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Nonbiased parties outside of the urgent care arena are picking up on the idea that many people who visit the emergency room don’t really need to be there—and there are more data demonstrating that all the time. Most recently, the International Journal for Quality in Health Care published research stating that 3.3% of ED visits are “avoidable” altogether. The data reflect more than 424 million ED visits by patients between 18 and 64 years of …
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A new study by the Blue Cross Blue Shield Association indicates that efforts to curb inappropriate antibiotics prescribing are working. The project considered 173 million claims reflecting the care of subscribers <65 years of age who filled antibiotic prescriptions between 2010 and 2016, finding that prescriptions for antibiotics fell 22% for infants, 16% for children, and 6% for adults during that time frame. Patients in the South and Appalachia were more likely to fill prescriptions …
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The need to reduce access to opioid pain medications is pretty well accepted at this point, though much of the outcry is vague and often geared toward echoing statistics about the very real epidemic of addiction and death. However, Intermountain Health, which operates InstaCare urgent care centers in Utah and Idaho, has gone a step further by crunching its own numbers and devising a plan to cut opioid prescriptions across its systems by 40% by …
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Lax record keeping, the transient nature of online identities, and continually changing mobile phone numbers make it hard enough to keep tab on “who’s who” in your patient records. Add common names to the mix and it’s easy to see how patient identity could be hard to keep straight—the consequences of which could be severe in terms of patient safety and your adherence to confidentiality laws. New Jersey thinks one solution would be Master Person …
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The Urgent Care Association vowed to represent the industry’s interests when the Centers for Medicare and Medicaid Services (CMS) released its final rule implementing the Medicare Access and CHIP Reauthorization Act (MACRA) last October. In effect, CMS imposed guidelines for clinicians participating in Medicare’s Quality Payment Program (QPP), and defined two possible pathways: the Merit-Based Payment Incentive Program (MIPS) or the Advanced Alternative Payment Models (APMs). UCA made good on its promise this week by …
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Hospitals and health systems have been taking a hard look at how they can maintain financial stability in recent years. As you’ve read here, many are venturing into urgent care, both on and off campus. Now, some are taking another step toward becoming everyday community health providers by offering, essentially, primary care in their emergency rooms. An article in Modern Healthcare details how one of them, Carolinas Healthcare System, realized the same old way of …
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