Journal of Urgent Care Medicine

Recognizing Ethical Companies in the Healthcare Marketplace

Seven health systems—including more than one with a stake in the urgent care marketplace—are among the World’s Most Ethical Companies, according to a new listing from the Ethisphere Institute. Hospital Corporation of America (HCA), Baptist Health South Florida, Cleveland Clinic, Covenant Health, Northwell Health, Sharp HealthCare, and University Hospitals were all recognized for their ethics and compliance programs; corporate citizenship and responsibility; creating a culture of ethics; governance; and their leadership, innovation, and reputation. More …

Urgent Care College is Rebranding to Recognize All Clinicians

Urgent care centers are staffed by more than just highly qualified physicians. Other clinicians—nurse practitioners and physician assistants among them—contribute to the success of a practice and have ongoing educational needs, too. Recognizing that, the Urgent Care College of Physicians (UCCOP) has been renamed the College of Urgent Care Medicine (CUCM). Sean McNeeley, MD, president of the College and a regular contributor to JUCM, revealed the change in a new monthly newsletter called Urgent Caring. …

New Data Show Same Diagnoses, Higher Costs at Freestanding EDs vs Urgent Care

Despite a growing stack of negative press clippings and legislative scrutiny, freestanding emergency rooms continue to take in patients off the street and charge them far more than they’d pay for the same services at urgent care centers. New data from four institutions in Texas reveal that mean out-of-pocket spending jumped 66% between 2012 and 2015 in the Lone Star State. Out-of-pocket costs grew by 38.5% at hospital-based EDs and by just 8.9% at urgent …

Urgent Care May Become Even More Important as Physician Shortage Approaches

By 2030, there will be a significant gap between the number of physicians who are practicing in the U.S. and the number needed to care for our aging population, according to new data from the Association of American Medical Colleges (AAMC). At best, it would amount to a shortfall of 40,800 providers—at worst, 104,900, the association says. For primary care, the estimated shortage will be between 8,700 and 43,100 physicians by 2030. Emergency medicine, anesthesiology, …

Collection Problems Are Hurting Freestanding ER Sector

Freestanding emergency rooms have been roundly criticized for their billing practices, most often as a result of “surprise bills” that patients don’t feel they should have to pay and insurers absolutely refuse to consider. In addition to angering patients and inspiring legislators to draft new consumer-protection laws, though, many freestanding ER companies are having a tough time getting paid at all. Adeptus, considered the leading provider in the industry, has been especially hard hit. Its …

Urgent Care Needs to Educate Patients on Telemedicine

Telemedicine has been shown to provide valuable access for patients who otherwise might not be able to see a physician in person. Unfortunately, not all patients have gotten the message that it’s best used as an alternative to heading to the doctor’s office; instead, they follow a virtual visit with a face-to-face encounter, thereby costing themselves and/or their insurers money unnecessarily. When RAND crunched data on CalPERS Blue Shield members who used Teledoc virtual visit …

Can a DFW Airport Urgent Care Location Take Off?

Code 3 is gambling that opening a pair of acute care facilities at Dallas/Fort Worth International Airport (DFW)—an urgent care center and a separate freestanding emergency room—will help profits soar. However, some industry experts are skeptical that the airport has the right stuff. Code 3 says the clinic should open in August, while the goal for the ED is to open by the end of the year. While urgent care centers in airport locations are …

Insurer Works to Help Members Choose Between Urgent Care and the ED

Typically, going to the emergency room costs a lot more than a trip to an urgent care center for the same complaint. You’d think insurers would be invested in getting their plan members to recognize the difference and make informed decisions accordingly. The chief medical officer of Innovation Health agrees, and revealed a “decision tree” to help patients choose wisely—and economically. Sunil Budhrani, MD, an emergency room doctor for close to 20 years who went …

At Customers’ Behest, Urgent Care Player Getting into the Retail Game

Urgent care and hospital operator Sutter Health is diversifying its efforts to reach patients in multiple settings by opening its own retail-style walk-in clinics in the Sacramento, CA area. Sutter already operated a few retail clinics housed in Rite Aid stores, along with dozens of urgent care centers. Now they’ve opened three such locations of their own in neighborhood shopping centers, with plans to open nine more in the San Francisco Bay area this summer. …

Telemedicine Helps Reduce Overuse of Emergency Rooms—Could Urgent Care, Too?

A telemedicine ambulance triage system is helping to keep nonemergent cases out of the emergency room in Houston—perhaps indicating one more way urgent care could contribute to improving access to affordable, quality care for patients with non–life-threatening concerns. A briefing on Advisory Board notes that the city’s ED wait times were among the worst in the country 10 years ago, thanks to up to 50% of patients, in effect, seeking primary care in their local …