Practice Management
The average wait times to see a physician across multiple settings dropped 5 minutes in 2017, compared with 2016, but patients continue to confirm that comparatively longer wait times most often equate to lower satisfaction with their overall experience. Given that convenience is one key attribute of urgent care, this offers insight into the ongoing growth of the industry. The most recent data from the Medical Group Management Association reveal that the average wait time …
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At least 85 patients known to have consumed kratom have been diagnosed with salmonellosis in 35 states since February 12, leading federal and state health officials to advise all individuals to stop taking kratom products. The FDA and several states have tested multiple kratom products; 25 were positive for Salmonella. Further testing is planned, according to the FDA. Kratom is used as an herbal drug in parts of Asia, and for self-medicating and recreationally in …
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UnitedHealthcare (UHC) just launched a new protocol for evaluating emergency room claims that it says will encourage accurate coding by providers and ultimately bring down healthcare costs. Some hospitals view it as just another way to deny claims, however—and one that could actually end up costing patients more money, at that. Under the policy that took effect on March 1, UHC reviews and maintains the right to adjust or deny claims for ED visits coded …
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Offering lab testing on site in your urgent care location can be a great convenience for patients and a boon for business—as long as you know what you’re getting into. The Urgent Care Association will offer some insights in a webinar led by CLIA expert Milly Keeler, BSMT, CLC, CCCP on Thursday, April 5 at 1 pm, Central. She’ll share her vast knowledge of regulatory requirements concerning laboratory testing, as well as CLIA requirements for …
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Efforts to reduce access to opioid medications for acute pain have varied greatly from state to state, in spite of President Trump’s declaration that related addiction and deaths constitute a public health emergency. Now, a bipartisan bill just introduced in Congress would impose a national policy if it passes, restricting prescriptions for opioids for acute pain to 3 days (ample for the urgent care setting). Significantly, the bill would also authorize adding $1 billion to …
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Physicians have a natural inclination to help others; that’s why most chose medicine as a career, after all. Even with a full-time workload, some find they still want more time to share their expertise for the benefit of patients in need of care. Lynette Morrison, MD is one of them. The MedExpress Urgent Care provider has made six trips to treat patients around the world with a “medical mission” organization called International Medical Relief (IMR). …
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A couple visiting Duluth, MN over the holidays needed to get their baby to a doctor on New Year’s Day. Being from Portland, OR they didn’t have a provider in town. So, they checked out reviews of local providers on Yelp and decided the urgent care center at nearby St. Luke’s hospital would be a good choice. It was the right call, as they got their baby in to see a friendly, efficient doctor in …
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New data published in Pharmacoepidemiology & Drug Safety remind us about the dangers of pain medications—not opioids this time, but over-the-counter drugs like ibuprofen. After acetaminophen, it’s the second-most used drug in the U.S., and the most commonly used nonaspirin NSAID. Many patients are using excessive dosages, however, putting themselves at risk for dose-related side effects (eg, upper gastrointestinal bleeding and acute renal injury) that can be quite severe or even fatal. The P&DS research …
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Over 1.8 million emergency room visits related to a diagnosis of eczema took place between 2006 and 2012, costing patients hours of waiting and their insurance providers millions of dollars. What’s more, the trend indicates the number will continue to rise. The question is, why? The likely answer—besides the fact that it takes forever to secure an appointment with a dermatologist—is that too many people are unfamiliar with the full capabilities of their closest urgent …
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After too many mass murders involving guns in the U.S., more than 1,000 physicians have signed a pledge published in the Annals of Internal Medicine to proactively raise the issue of firearms safety with patients. Annals moved to offer the pledge in light of evidence that many people killed by guns (including suicides) were in contact with their healthcare provider shortly before their deaths. Ironically, the idea of publishing the pledge was raised well before …
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