Normal procedures are anything but in the era of COVID-19. So, it’s imperative to ensure that all staff members are aware of the special circumstances surrounding billing for services related to the pandemic. Patients expect (correctly) that they can get vaccinated or tested without incurring any out-of-pocket expenses. Consequently, it came as quite a surprise when a patient in the Norcross, GA area stopped into an urgent care center to be tested for COVID-19—only to …
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