Practice

JUCM noted some time ago that the COVID-19 pandemic has been taking a toll on urgent care workers (see The COVID-19 Pandemic Is Making Burnout Worse for Physicians Already in Crisis). Now a new report published by JAMA Network Open is providing data bearing that out—along with a possibly surprising nuance. Childcare challenges and other issues related to the pandemic have amounted to increased stress and burnout, leaving an ever-growing number of healthcare providers looking …

A new rule (effective July 1) from the Centers for Medicare & Medicaid Services now requires health insurance and self-insured employers to post the rates they’ve negotiated with providers. While that could mean unprecedented public access to what was previously eyes-only for insurance industry insiders, the catch is that data posted as *.json (JavaScript Object Notation) files can only be machine-read—essentially making the data inaccessible to all but academics and professionals. So, Alan Ayers, MBA, MAcc, …

It’s unlikely that patients visiting an urgent care center read every word of every document they have to sign before they can actually see a provider. They just want to get in and get relief from whatever complaint motivated them to be there as fast as possible So, they may be a little alarmed when ads for products that somehow relate to the discussion they had with the provider in the privacy of the exam …

JUCM News readers may recall controversy concerning the COVID-19 Test to Treat process, wherein pharmacists were singled out as providers qualified to participate in a speech by President Biden, followed quickly by a clarification from the Health and Human Services Office of the Assistant Secretary for Preparedness and Response that urgent care centers who meet the relevant criteria may also qualify to participate. That was far from a one-off when looking at pharmacists being granted …

You’re closed for the day. Maybe you’ve just sat down to dinner or are burning the midnight oil in your home office. Then the call comes: the fire department is at your urgent care center, working to extinguish flames that started in the building next door. Unfortunately, such a scenario was not hypothetical for Concentra Urgent Care in Santee, CA as a two-alarm fire swept through its commercial building recently. No one was injured, as …

Healthcare facilities have seen violence against workers and patients in the U.S. recently, begging the question as to whether there is any level of protection that is both reasonable and sufficient to ensure the safety of all on site. First four people in Tulsa, OK—two physicians, a receptionist, and a patient—were shot to death by a disgruntled patient and then days later a man walked into an Encino, CA emergency room and stabbed a physician …

For all the discussion and outreach efforts (including in JUCM and JUCM News) to warn healthcare facilities that burnout is a serious threat to providers and, consequently, patients, the problem has become so widespread that U.S. Surgeon General Vivek H. Murthy, MD, MBA writes that it has become a “crisis that is now affecting not only healthcare workers, but the communities they serve.” His department’s report, Addressing Health Worker Burnout—The U.S. Surgeon General’s Advisory on …

Emergency rooms and urgent care centers in some metropolitan areas are struggling under the weight of high patient volumes. As detailed in an article published in the Boston Globe, for example, South Shore Health in Massachusetts is averaging 105 ambulance arrivals daily currently, compared with its more typical 80 to 90 per day in the past. That, naturally, is leading to an overcrowded emergency room (165 patients in the 70-bed ED on a recent day). …

Physician assistants and nurse practitioners (collectively referred to as advanced practice clinicians, or APCs) are becoming more and more essential to the efficient operation of an urgent care center. And with the likelihood of a physician shortage growing with each passing year, you can expect that to be the case for the foreseeable future. As such, you will want to hang on to the cream of the crop. Do you even know what your superstar …

A primary care practice and several urgent care centers in Rhode Island have to pay 103 workers a total of $175,000 in back wages and “liquidated damages,” as well as paying $50,000 in civil penalties, to settle charges that they didn’t keep accurate records and thus failed to pay workers properly for overtime hours worked. The alleged infractions would constitute violations of the Fair Labor Standards Act. An announcement on the website of the U.S. …