Practice Management
The episodic nature of the urgent care setting makes it a popular target for opioid addicts “doctor shopping” for someone new to write prescriptions. As such, urgent care clinicians must remain always-vigilant for ways to help stem rampant opioid addiction. One tool that’s built into the urgent care electronic medical record systems (eprescribing) can be a valuable weapon in that fight. Where a paper script—or, worse, a whole pad—can be lost or stolen, an electronic …
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Your child wakes up with a sore throat and a fever. Like any responsible parent, you take a sick day and call the pediatrician, only to hear “Sorry, nothing today. We may be able to squeeze you in tomorrow afternoon.” Now what? Well, 42% of the 2,000+ parents surveyed in the C.S. Mott Children’s Hospital National Poll on Children’s Health say they would take their child to an urgent care center, retail clinic, or the …
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The old axiom “you never get a second chance to make a first impression” is highly relevant in urgent care, where patients already not having the best of days are probably encountering your front desk staff and clinical team for the first time. Now a new study shows how those patients perceive the professionals they meet in your location is likely to influence their overall satisfaction, as well as their likelihood of complaining later on. …
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As you’ve read here, the spectrum of business models accessible to urgent care operators is constantly expanding. “Direct care,” in which patients pay a monthly fee for a range of basic services, is one that may appeal to operators and clinicians desiring a less-structured approach to running their business—such as getting insurance companies “out of the room,” as explained by Linnea Meyer, MD in an article published in The Wall Street Journal recently. Patients pay …
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The most successful urgent care centers, by definition, have found a way to set themselves apart from their competitors. Besides offering excellent care, many make the effort to find a niche that demonstrates a sound understanding of what patients in their area seek in an urgent care provider. Direct Urgent Care in San Francisco has done just that by starting to offer HIV prevention services, while Dignity Health-GoHealth Urgent Care is considering doing to the …
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Would a prospective patient who lands on your homepage after a Google search or seeing one of your ads be able to tell the difference between your center and the one four blocks down? If you’re Sequoia Prompt Care in Visalia, CA they would. The first things a web visitor to their website sees, in big bold letters, is “Click here to QuickPass the waiting room!” Follow that direction and you’re taken to another screen …
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With many states stuck in their peak flu seasons and death tolls rising—24 people have died from influenza in the state of Washington, alone—urgent care centers are being called upon to offer twofold support: First, to administer flu shots to patients who haven’t received them and provide supportive care for those who have influenza, and second, to care for patients fleeing emergency rooms that are overflowing with flu patients. Make sure area primary care office …
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With months of the flu season still ahead and the rate of new cases continuing to rise across the country, now is the time to step up efforts to immunize as many patients as possible. The Centers for Disease Control and Prevention reports that outpatient visits for flu-like symptoms are up 3.4% compared with this point in last year’s flu season. Further, more than 1,300 people were hospitalized between October and December (the month when …
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Military veterans’ access to healthcare took a huge leap forward last year—and urgent care was a big factor, according to a new study by the University of Pittsburgh Joseph M. Katz Graduate School of Business and the University of Pittsburgh School of Pharmacy, Program Evaluation and Research Unit (PERU). Working in conjunction with the Department of Veteran Affairs (VA), the researchers concluded that MyVA Access, implemented in 2015, established sustainable solutions within VA facilities to …
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Oklahoma is the latest state to report an outbreak of mumps, joining Washington, New York, Arkansas, and Missouri in what’s become the heaviest season for confirmed cases in years. Washington, New York, and Arkansas continue to report new cases in multiple counties, while Missouri’s case load seems to have leveled off, according to data from the Centers for Disease Control and Prevention. Not surprisingly, most cases in every state are clustered around school populations, though …
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