Hurricane Ian Reminds Us: You Can’t Afford Not to Have a Disaster Plan

Hurricane Ian Reminds Us: You Can’t Afford Not to Have a Disaster Plan

With Hurricane Ian battering Florida and promising to wreak more havoc as it moves north and west for days to come, urgent care centers and other healthcare services are struggling to stay open. Ascension St. Vincent’s urgent care, primary care, and specialty clinics will be closed through at least Friday. Tampa General Hospital has closed some ambulatory care locations while canceling elective surgeries for a few days. Others are sure to follow suit as the …

Read More
<strong>Provider Burnout Grew as the Pandemic Dragged On. What Do We Do About It?</strong>

Provider Burnout Grew as the Pandemic Dragged On. What Do We Do About It?

A survey of physicians published by Mayo Clinic Proceedings found a “dramatic” increase in burnout coinciding with lower satisfaction scores on work–life integration (WLI) 21 months into the COVID-19 pandemic compared with earlier periods. By 2021, 62.8% of physicians who participated admitted to at least one manifestation of burnout, compared with 38.2% in 2020. WLI fell from 46.1% in 2020 to 30.2% in 2021. Emotional exhaustion scores tracked along with those findings, increasing from a …

Read More
Masks Are a Must in Protecting Your Team Against COVID—but Not Just Any Mask Will Do

Masks Are a Must in Protecting Your Team Against COVID—but Not Just Any Mask Will Do

Though as a country we’re in far better shape in regard to COVID-19 than we’ve been in a very long time, risk of infection remains a serious concern in healthcare practices. While masking has been accepted as an essential component in lowering risk, research just published by JAMA Network Open reveals there’s a marked difference in risk for infection among healthcare workers who wear one type of mask vs another. According to an observational study …

Read More
Healthcare Can Be a Dangerous Work Environment—and Too Often the Threat Is from a Coworker

Healthcare Can Be a Dangerous Work Environment—and Too Often the Threat Is from a Coworker

Irate, distraught, or possibly impaired patients and close relations have been known to lash out at the very people trying to render care in high-stress situations in hospitals and urgent care centers. That’s never ok, obviously, but of even greater concern is how often healthcare workers are subjected to violence or other forms of abuse from their own colleagues. According to a report recently published by Medscape, 44% of physicians say they’ve witnessed other providers …

Read More
New Monkeypox Info Could Change Hygiene Practices in Your Urgent Care Center

New Monkeypox Info Could Change Hygiene Practices in Your Urgent Care Center

As cases of monkeypox swelled to more than 14,000 in the United States—including the first case concerning a minor, in New York—the Centers for Disease Control and Prevention reported evidence that monkeypox virus DNA can survive on surfaces for at least 20 days. State health workers in Utah found virus on 70% of 30 specimens swabbed from cloth furniture, blankets, handles, and switches in a home where patients had been isolating for 20 days. Both …

Read More
Another Mass Shooting—This One Shutting Down a Hospital. Your Response Has to Be Immediate

Another Mass Shooting—This One Shutting Down a Hospital. Your Response Has to Be Immediate

When six people were shot sometime after midnight in Memphis this Tuesday, the impact on the nearest hospital was a bit more complicated than preparing for multiple patients with traumatic injuries. Methodist North Hospital—located just a stone’s throw from the crime scene—was actually shut down for a time in the wake of the violence, with the clinical team dispatched to treat patients with gunshot wounds while other staff had to route incoming patients away from …

Read More
The Threat of Burnout Keeps Climbing in Urgent Care—and Not Just Among the Clinical Team

The Threat of Burnout Keeps Climbing in Urgent Care—and Not Just Among the Clinical Team

It’s been well-documented that the COVID-19 pandemic has been hard on clinicians, to the point that burnout is affecting more physicians, nurses, and advanced practice providers than ever. A viewpoint piece just published by the Journal of the American Medical Association draws back the curtain on another portion of your workforce whose own stresses over the past couple of years. Considering increased turnover among all healthcare workers between April and December 2020 and drawing on …

Read More
It’s Time to Revisit the Effect of Wait Times on Patient Satisfaction

It’s Time to Revisit the Effect of Wait Times on Patient Satisfaction

As urgent care continues its resurgence from a couple of years in which patient volumes were  precariously low and the healthcare landscape in general was turned upside down, it may be wise to remember what patients came to value about this setting in the first. Key among the attributes, historically, has been convenience. FIERCE Healthcare just published an article connecting the dots between wait times for medical care and patient satisfaction. The worst-case scenario cited …

Read More
Be Aware: Some Urgent Care Workers May Be Getting $25 an Hour Soon

Be Aware: Some Urgent Care Workers May Be Getting $25 an Hour Soon

While it’s a bit unclear exactly whom it applies to at this point, Los Angeles just passed an ordinance mandating that workers at “certain private healthcare facilities” earn a minimum wage of $25 an hour. The question is which facilities that label will apply to in the eyes of the city. Some of them are straightforward in the language of the ordinance—licensed acute psychiatric hospital as defined in Section 1250(b) of the California Health and …

Read More
Poor Adherence to Follow-Up and Vaccination Schedules? Well-Timed Reminders Work Wonders

Poor Adherence to Follow-Up and Vaccination Schedules? Well-Timed Reminders Work Wonders

For most urgent care visits, the ball is in the patient’s hand. They feel sick and can’t wait for their primary care physician or in the emergency room, so they head to your location. There are times when the urgent care operator may want to reverse roles, though, and get in touch with patients, such as to remind them it’s time for a vaccination. According to research just published by JAMA Network Open, texting has …

Read More