Technology

A patient Googles “urgent care near me” and sees your location among the top three results. Even better, they see that your center is on their way home and open until 8. And yet, when they get to your place at 7:25 they find the posted hours say you closed at 7. Here’s the problem in this hypothetical—but very real life—scenario: Even if your website is up to date web crawlers can still “find” and …

Walgreens inadvertently left the data of millions of its customers unprotected thanks to an apparent oversight in the creation of an app used for COVID-19 test registrations. As reported by Recode, information—including names, contact information, and even the results of COVID-19 tests—on anyone who was tested at a Walgreens location within the last year could have been exposed on the open web. While this breach was not the work of hackers or other cybercriminals, the …

It’s debatable whether it’s safer to keep all your sensitive data in one large system (thereby putting it all at risk in the event of a single breach) vs maintaining a cluster of smaller systems (in which case the risk is multiplied, but the loss of data might not be so great). The answer could depend on the size and scope of your operation, so in many cases it makes sense to engage a cybersecurity …

When Scripps Health was hit by a cyberattack a few weeks ago, it sent workers scrambling to ascertain the security of sensitive patient health information, company files, and other protected or proprietary data. It’s also likely that the event shook the company’s sense of its own security, probably leaving some with a PTSD-like sense of dread. Needless to say, it also disrupted care at the hospitals and urgent care centers affected. While Scripps has been …

As 2020 was winding down, we all became aware of a widespread and highly alarming hack that has since been attributed to operators in Russia. While it does not appear to have been targeted at healthcare organizations, the fact that it happened at all should be a reminder of the potential risks you face with proprietary information, access to financial accounts, and HIPAA-protected patient information. Then there’s the whole issue of online censorship that has …

A crowded waiting room can stress out both front-desk staff and clinicians. And barring obviously emergent presentations, human error can occur when deciding which patient needs attention first. An article just published in Fortune magazine introduces a new machine learning-powered triage system that was created to streamline and assure appropriate triage—with a focus on urgent care. The new system, developed by a company called Epic, analyzes a patient’s electronic medical records and their current vital …

Last year—as has been the case for the past several years—data breaches rose across multiple industries in the United States, according to new data from the Identity Theft Resource Center. That 17% increase may be especially hazardous in urgent care and other healthcare settings, wherein the risk is exposure of not only financial information but also sensitive, confidential medical data. Hacking accounts for the greatest number of breaches, following by “unauthorized access.” As we’ve told …