In each issue on this page, we report on research from or relevant to the emerging urgent care marketplace. This month, we offer another look at data from the recent annual survey conducted by UCA. (In early 2008, UCA revamped its annual survey in conjunction with researchers at Massachusetts General Hospital and Harvard University, with the goal of assuming that the UCA Benchmarking Committee’s efforts produced a scientifically valid report.) In this issue: What time …
Read MoreDeveloping Data: October, 2010
In each issue on this page, we report on research from or relevant to the emerging urgent care marketplace. This month, we relay data that track patient satisfaction with the emergency room based on time of day respondents arrived for treatment. Source: Pulse Report 2009: Emergency Department. Patient Perspective on American Health Care and Emergency Department Pulse Report 2007. Patient Perspectives on American Health Care. Press Ganey Associates, Inc. While these data do not …
Read MoreDeveloping Data: September, 2010
In each issue on this page, we report on research from or relevant to the emerging urgent care marketplace. This month, we present data that shed light on reasons parents may be taking their children to the emergency room instead of to their pediatricians, even for non-urgent care. Researchers at Columbia University Medical Center in New York City report that between 1997 and 2006, there’s been a shift in those reasons; where perceived need for …
Read MoreDeveloping Data: July/August, 2010
In each issue on this page, we report on research from or relevant to the emerging urgent care marketplace. This month, we provide new data relevant to many urgent care providers’ marketing messages – namely, hospital performance on wait times during visits to the emergency room. These data reflect the percentage of visits in which wait times met pre-defined targets. Source: Horwitz LI, Green J, Bradley EH. U.S. emergency department performance on wait time and …
Read MoreDeveloping Data: June, 2010
IN early 2008, UCA revamped its annual survey in conjunction with researchers at Massachusetts General Hospital and Harvard University with the goal of assuring that the UCA Benchmarking Committee’s efforts produced a scientifically valid report. Here, we present some of the data from this landmark survey. As reported in the May installment of Developing Data, 93.3% of urgent care centers offer lab tests of one kind or another on the premises. In March, we told …
Read MoreDeveloping Data: May, 2010
In early 2008, UCA revamped its annual survey in conjunction with researchers at Massachusetts General Hospital and Harvard University with the goal of assuring that the UCA Benchmarking Committee’s efforts produced a scientifically valid report. Here, we present some of the data from this landmark survey. In this issue: How common is it for urgent care centers to process lab tests onsite – and what tests are they, typically? The question regarding lab tests was …
Read MoreDeveloping Data: April, 2010
In early 2008, UCA revamped its annual survey in conjunction with researchers at Massachusetts General Hospital and Harvard University with the goal of assuring that the UCA Benchmarking Committee’s efforts produced a scientifically valid report. Here, we present some of the data from this landmark survey. In this issue: What orthopedic-related services do urgent care centers tend to offer? * “Fracture care” includes splinting and casting. The question regarding orthopedic-related services was just one segment …
Read MoreDeveloping Data: March, 2010
In early 2008, UCA revamped its annual survey in conjunction with researchers at Massachusetts General Hospital and Harvard University with the goal of assuring that the UCA Benchmarking Committee’s efforts produced a scientifically valid report. Here, we present some of the data from this landmark survey. In this issue: What occupational medicine services – if any – are most commonly available in responding urgent care centers? The question regarding occupational medicine was just one segment …
Read MoreDeveloping Data: February, 2010
In each issue on this page, we report on research from or relevant to the emerging urgent care marketplace. This month, we share insight into the most common reasons patients choose to visit an urgent care center. These data reflect the results of a cross sectional survey of 1,006 patients who visited an urgent care clinic.1 Reasons named by less than 40% of patient included: transportation available at that time told to come by outside …
Read MoreDeveloping Data: January, 2010
In each issue on this page, we report on research from or relevant to the emerging urgent care marketplace. This month, we offer an analysis of how patient satisfaction is affected by time spent in the emergency room, and how current scores compare with research done two years prior. Though not reflective of patient experiences in the urgent care settings, these data can serve as a lesson on the importance of respecting the patient’s time …
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