In early 2008, UCA revamped its annual survey in conjunction with researchers at Massachusetts General Hospital and Harvard University with the goal of assuring that the UCA Benchmarking Committee’s efforts produced a scientifically valid report. Here, we present some of the data from this landmark survey. In this issue: What occupational medicine services – if any – are most commonly available in responding urgent care centers? The question regarding occupational medicine was just one segment …
Read MoreDeveloping Data: February, 2010
In each issue on this page, we report on research from or relevant to the emerging urgent care marketplace. This month, we share insight into the most common reasons patients choose to visit an urgent care center. These data reflect the results of a cross sectional survey of 1,006 patients who visited an urgent care clinic.1 Reasons named by less than 40% of patient included: transportation available at that time told to come by outside …
Read MoreDeveloping Data: January, 2010
In each issue on this page, we report on research from or relevant to the emerging urgent care marketplace. This month, we offer an analysis of how patient satisfaction is affected by time spent in the emergency room, and how current scores compare with research done two years prior. Though not reflective of patient experiences in the urgent care settings, these data can serve as a lesson on the importance of respecting the patient’s time …
Read MoreDeveloping Data: December, 2009
In each issue on this page, we report on research from or relevant to the emerging urgent care marketplace. And few things are more relevant to urgent care’s role in the greater healthcare marketplace than wait times in various settings. This may be especially true to the emergency department, as one of the more often heard take-home messages in urgent care promotion is shorter wait times versus a trip to the Ed. This begs the …
Read MoreDeveloping Data: November, 2009
In early 2008, UCA revamped its annual survey in conjunction with researchers at Massachusetts General Hospital and Harvard University with the goal of assuring that the UCA Benchmarking Committee’s efforts produced a scientifically valid report. Here, we present some of the data from this landmark survey, to which 436 urgent care centers responded. In this issue: Which payors foot the biggest portion of the bill among responding urgent care centers? * Includes employer contracts and …
Read MoreDeveloping Data: October, 2009
In each issue on this page, we report on research from or relevant to the emerging urgent care marketplace. This month, we look further into the notion that social media on the Internet may be a golden opportunity to extend your marketing reach (also see Utilizing Social Media to Drive Visits to Your Website and Urgent Care Center, by Alan Ayers, page XX). A survey by Ad-ology Research this year revealed that 38.5% of U.S. …
Read MoreDeveloping Data: September, 2009
In early 2008, UCA revamped its annual survey in conjunction with researchers at Massachusetts General Hospital and Harvard University with the goal of assuring that the UCA Benchmarking Committee’s efforts produced a scientifically valid report. Here, we present some of the data from this landmark survey, to which 436 urgent care centers responded. In this issue: What clinical staff is working in urgent care centers?
Read MoreDeveloping Data: July/August, 2009
In early 2008, UCA revamped its annual survey in conjunction with researchers at Massachusetts general Hospital and Harvard University with the goal of assuring that the UCA Benchmarking Committee’s efforts produced a scientifically valid report. Here we present some of the findings from this landmark survey, to which 436 urgent care centers responded. In this issue: How much time do patients spend in urgent care centers, on average? These data support – and, perhaps just …
Read MoreDeveloping Data: June, 2009
In early 2008, UCA revamped its annual survey in conjunction with researchers at Massachusetts General Hospital and Harvard University with the goal of assuring that the UCA Benchmarking Committee’s efforts produced a scientifically valid report. Here we present some of the findings from the landmark survey, to which 436 urgent care centers responded. In this issue: What benefits do urgent care centers provide for their physician employees? Acknowledgement: Adapted from Urgent Care Centers in the …
Read MoreDeveloping Data: May, 2009
In early 2008, UCA revamped its annual survey in conjunction with researchers at Massachusetts General Hospital and Harvard University with the goal of assuring that the UCA Benchmarking Committee’s efforts produced a scientifically valid report.Here we present some of the findings from this landmark survey, to which 436 urgent care centers responded.In this issue: What percentage of physicians working in urgent care are board certified – and how does that compare with primary care? The …
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