Practice Management
Urgent Message: Location and accessibility are keys to success for any urgent care. Operators must avoid common pitfalls when evaluating a site for their next venture. Alan A. Ayers, MBA, MAcc, is President of Experity Consulting and is Senior Editor of The Journal of Urgent Care Medicine. Citation: Ayers, A. Avoiding Common Pitfalls in Urgent Care Site Selection. J Urgent Care Med. 2024; 18(9): 22-25 Experience tells us that friendly service, competent providers, short wait …
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Roger Hicks, MD I live in the foothills of the Sierra Nevada in Northern California, where, like numerous other parts of the world, extreme weather events are becoming increasingly routine occurrences. The “hot days” are hotter and more abundant, and the droughts are more severe. In turn, this has precipitated more wildfires, which lead to problematic smoke and hazardous air quality. When I opened my urgent care (UC) clinic 24 years ago, I never thought …
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International Classification of Disease (ICD) codes—maintained by the World Health Organization and published in the United States by the Centers for Medicare and Medicaid Services—standardize the categorization and reporting of patient diagnoses. Currently, U.S. healthcare operators use the ICD-10 edition. The analysis below examines 2023 urgent care visits logged by users of Experity’s electronic medical record, revealing that 28,686 diagnosis codes were documented in urgent care patient medical records. While it’s logical to conclude …
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I like to think that I usually have a pretty good read on Urgent Care, but I am currently mystified by something and need your help. For as long as I can remember, everyone in Urgent Care has chanted a common refrain: “We need a seat at the table!” In the beginning, we were too small to make enough noise to be heard and way, way too tight on funds to even think about hiring …
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Urgent Message: Undeliverable refunds of patient balances do not become property of the urgent care center, but rather, after effort to contact patients, must be turned over to the state. Alan A. Ayers, MBA, MAcc Citation: Ayers A. What Does Unclaimed Property Mean for Urgent Care Providers? J Urgent Care Med. 2024; 18(8):29-31 Urgent care centers frequently carry patient balances due to overpayment. This happens with co-pays, co-insurance, deductibles, or other out-of-pocket outlays when the …
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Whereas primary care is focused on prevention and management of chronic conditions, urgent care has historically been defined as episodic treatment for non-acute or acutely rising conditions—which are not medical emergencies but generally call for evaluation within 24 hours. As such, it would be expected that urgent care providers would prescribe medications only for the duration of a current infection or until a patient can follow-up with a specialist or primary care physician, for example. …
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Scott Prysi, MD For the last 30 years, Urgent Care centers have been transforming healthcare by moving the patient to the center of care—that means serving patients with urgent medical problems with extended hours and onsite X-ray and lab services when and where they want it. We operated throughout the pandemic when virtually all other healthcare access points closed, and we came out stronger with new relationships with local hospitals and health departments as well …
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Heather Rothermel When considering contracting for your clinic, it will be important to know how you plan to market your clinic and to ensure that you align with the needs of your community. Will you be a primary care practice, an urgent care practice, or a blended practice? Thoroughly analyzing your market and competition should help guide this decision, but there is a bevy of things to consider—everything from contract type, credentialing requirements, reimbursement methodologies, …
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Ivan Koay MBChB, MRCS, FRNZCUC, MD Optimal team dynamics play a key role in productivity and enterprise success. The importance of a well-functioning team is evident every day in urgent care centers (UCCs). Increasingly, rapid turnover of UC staff is becoming normative, and changes in team composition can have significant impact on how well a team functions. Whether from daily shift changes or staff joining or leaving the organization, such changes require adaptations both for …
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Here at the Urgent Care Association (UCA), we often used to ask ourselves, “Is this a UCA thing or a College thing or a Foundation thing?” Over the past few years of talking to all of you, I learned that we were not the only ones asking this question. When you build a house, over the years, you may add on a fantastic new sunroom, then an expansive extra bedroom, and then maybe you remodel …
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