A surprising number of women—nearly 1 in 4—say they have experienced unfair or disrespectful treatment in healthcare settings within the past 2 years, according to survey results from KFF. The survey of 5,055 women and 1,191 men showed 23% of women reported recent negative interactions with providers, and 18% of men reported the same. Weight was the most commonly cited reason (15%) for perceiving disrespect or unfairness, followed by age, gender, and race. Black and Hispanic women reported higher rates of unfair treatment compared to White women. Additionally, 20% of women in the survey reported a health provider had ignored a question or a request, and roughly the same percentage said they felt a provider didn’t believe they were telling the truth.
Secret ingredient for urgent care: These findings highlight the overall need for delivering positive patient experiences in every setting. One proven key to realizing higher satisfaction among urgent care patients is reducing door-to-door time. Interestingly enough, although more women tend to access urgent care, their satisfaction is equal to that of male patients. Read more about our exclusive data that paints a detailed picture of what earns the highest net promoter scores for urgent care in this recent JUCM feature: Shorter Visits Drive Greater Patient Satisfaction in Urgent Care