Journal of Urgent Care Medicine

Best Practices for LGBTQ-Friendly Urgent Care

Urgent message: LGBTQ individuals are subject to implicit and explicit bias in our society, ranging from microaggressions and antagonistic legislation to overt discrimination and harassment. This can inhibit willingness to seek medical care—and, subsequently, lead to worse health outcomes. Given the more accessible, episodic nature of urgent care, understanding how word choice and other subtle cues communicate our competency in working with LGBTQ patients can help us engender trust more quickly. INTRODUCTION The goals for …

UCA Webinar: Best Practices at the Front Desk

If you think of the front desk as nothing more than the first point of contact for patients venturing to be treated in your urgent care, you may be missing a great opportunity. It’s also the hub where patient relations, reimbursement, collections, and more meet; give it short shrift at your own risk. On the other hand, your front desk managers, administrators, and practice managers can learn more about how to maximize its value in …