The upside of patients continuing to flock to urgent care is obvious: They get the care they need when they need it, instead of having to choose between waiting for days to see their primary care provider or heading to the emergency room with a complaint that isn’t actually emergent (meaning they’re clogging up the works there, and incurring higher healthcare costs to do so). The downside of this evolution is that sometimes PCPs are …
Read MoreWho’s the Boss? The Organizational Impact of Bypassing the Chain of Command
Urgent message: A chain of command exists in most organizations to assure efficient and accurate communication, orderly and organized business operations, and proper allocation of time and resources. When the chain of command is broken, however, the entire business can suffer. In American business culture, organizations are typically built in a hierarchal structure and follow an established chain of command. To ensure smooth and efficient operations, employees are generally expected to communicate work issues to …
Read MoreTop Communicators Apply These Principles
Who among your network of colleagues and friends do you consider to be “great communicators?” What characteristics do they have in common that make them great? Consider the following principles underlying one’s ability to communicate effectively: Keep it simple. Break every message down to a simple, easy-to-digest concept. Avoid too much detail or trying to jam too many concepts into a single interchange. Use basic, short words. Assume your subject has a minimal attention span. …
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