Practice Management
The old axiom “you never get a second chance to make a first impression” is highly relevant in urgent care, where patients already not having the best of days are probably encountering your front desk staff and clinical team for the first time. Now a new study shows how those patients perceive the professionals they meet in your location is likely to influence their overall satisfaction, as well as their likelihood of complaining later on. …
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Texas is the latest state to report a dramatic jump in patients complaining about “surprise” medical bills after a trip to the hospital—on the order of a 1,000% increase between 2012 and 2015, according to the Texas Department of Insurance. The Centers for Public Policy Priorities in Austin notes that while there is no state law against “balance billing” in place, federal lawmakers are working on a bill that would make the practice illegal. Several …
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