Anecdotal evidence that urgent care is a safe, lower-cost alternative to the emergency room and a more convenient setting than the primary care office is abundant. What about properly designed research that provides hard data, though? The Urgent Care Association of America has made great strides toward validating industry standards with its annual, voluntary benchmarking survey, but otherwise the industry has lagged in researching itself. Now Intermountain Healthcare has taken a step toward filling the …
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