Journal of Urgent Care Medicine

Patients Confused by ‘Urgent Care’ Label on Hospital EDs

How free-standing emergency departments (EDs) present themselves to the community continues to cause confusion for patients, ultimately leading to unexpectedly higher medical bills and negative overall experiences. Some free-standing EDs have the term “urgent care” in their name, which many believe is misleading. And now there is at least one effort to investigate a class action lawsuit for patients who accessed what they believed was urgent care—based on the facility’s sign out front—only to find …

Are Urgency Centers Becoming a ‘Thing?’

They’re popping up in Boulder, Vancouver, the Twin Cities, and a scant few other locations around the country, but the question for many people—certainly the patients who may (or may not) be inclined to visit them—remains, what is an “urgency” center? As the name implies, urgency centers are intended to be a hybrid of emergency rooms and urgent care centers, without getting caught up in the controversies surrounding freestanding emergency rooms (mainly as they pertain …