Journal of Urgent Care Medicine

Patients Can’t Wait? Try to Keep Them ‘in the Family’

If patients walk out the door because the wait in your clinic is too long, that doesn’t have to signal lost business. You can still capture the revenue that would have been generated on the spot and maintain good customer service by encouraging them to visit another of your company’s locations. Take Intermountain Healthcare (IHC), which operates 31 InstaCare/KidsCare centers across Utah. Within the Salt Lake Valley, these urgent care locations are typically no more …

Intermountain Healthcare Joins the Telehealth Revolution

Add Intermountain Healthcare to the growing list of large healthcare providers that offer patients the chance to connect with a physician from the comfort of their own phone. IHC’s Connect Care will be available 24 hours a day, seven days a week and charge a flat fee of $49. Patients who the provider thinks need to be seen right away will get a referral and not be charged for the virtual visit. IHC operates 31 …