Journal of Urgent Care Medicine

Physician Recruiting: Standing Out in a Crowd

Urgent care is growing by hundreds of centers each year, and available physicians are declining with equal speed. urgent care training is variable, at best, and urgent care experience is hard to find. Expanding health systems with their in-house recruiters and high visibility are tightening the squeeze. All told, it’s a recipe for unfilled positions and staff burnout. Whether you are looking to expand locations, add providers, or replace departing ones, you are bound to …

Healthcare’s Title Bout: Free Market Economics KOs Reform

At the risk of oversimplifying, the healthcare “crisis” – and subsequent attempts to “reform” it – really boils down to a coverage crisis and a cost crisis. The two, of course, are inextricably linked. Ans every attempt to solve one seems to exacerbate the other. Our healthcare delivery system has essentially failed to manage cost and manage coverage simultaneously. The teeter-totter is perpetually imbalanced. The problem with reform efforts to date is complex. However, the …

Minding Your E’s & M’s

Nothing hurts a business more than leaving money on the table. It is hard enough to attract business; the last thing you want to do is not get paid once services are rendered. There are a number of steps in the coding and billing process, and errors at any level can lead to bad debt, missed charges, and poor reimbursement. Let’s look at a few I would call the “low-hanging fruit.” Collection at the Time …

Hospital-owned Urgent Care Networks: Coming Soon to a Community Near You

“The whitecoats are coming, the whitecoats are coming!” if Paul Revere were running an independent urgent care network, this would be his call to arms. After years of denial and arrogance, health systems are finally waking up to the system integration benefits of urgent care. Hospitals stumbled in their response, hampered by bureaucracies, turf wars, and stifling status quo. Well, the fog was finally lifted and urgent care is on the radar. Due, in large …

A Disconnected World

Texting, chatting, networking, blogging, and posting. The evolution of communication into characters on a screen…digitized snippets, factoids, and acronyms used to express display, inform, and explain. Even emotions have been whittled down into emoticons…a semicolon “wink” and a parenthetic “frown.” E-mail? That is soooo last decade! Electronic communication technology has practically replaced more traditional forms. So what does this mean? What is the impact on socialization, relation, and emotional connection? Are there any negative effects? …

Are You Really Listening?

We all think we are great listeners. We “listen” to chief complaints, we listen to histories of present illness, we listen to heart and lung sounds. We spend the better part of the day “listening.” But are we really listening? Or are we just “hearing?” Hearing is the perception of sounds by the auditory nerves in the ear. Listening involves an attentiveness to hear with a purpose of understanding. hearing is a temporal lobe function, …

A Mathematical Model for Political Influence in Healthcare Reform

‘Round and ‘round it goes… and where it stops, nobody knows. Feeling dazed and confused by the dizzying display of legislative slight of hand? Now you see it, now you don’t! Compromise, in theory, sounds like the right thing to do when trying to balance interests. Compromise often leads to parity and equity between competing interests. However, when competing interests have unequal power, compromise tends to favor those with the most influence. I promise a …

In Support of a Pledge

If you are reading this, you should be a member of UCA. No cheating…keep reading. The Urgent Care Association (UCA) is your representative organization. Whether you are a practice administrator, biller, owner, physician, physician assistant, or nurse practitioner, UCA is doing the heavy lifting on your behalf to build the foundation of this industry and discipline. Consider the following: UCA was founded six years ago with the vision to be the catalyst for the recognition …

‘Responsible Leadership:’ Questions and Answers

Q. “I’m a physician. I’ve paid my dues. Isn’t it enough to provide good care for my patients?” Q. “I’m an owner. I have a business to run, decisions to make, money to stake. Don’t I call the shots here?” Q. “I’m a manager, I have spreadsheets to analyze, schedules to make, sick calls … with all responsibilities, how can I be expected to find time to be a leader?” Q. “I’m a front desk …

The Hidden Costs of Medical Liability

The malpractice debate continues, like a rerun of Quincy, M.E. – you know the ending, but pretend to be surprised, if only to justify why you would watch the same show twice (or, in this case, many more). The issue of medical liability, while it has received little attention I the health reform debate, is perhaps the best example of why changing healthcare, no matter where you want it to go, is so difficult to …