Litigious Patients

Angela T. Burnette, JD Urgent message: Although any urgent care center could potentially face litigation at any time, the risks of being sued can be reduced by focusing on provider behaviors that build strong relationships with patients, by recognizing patient behaviors that may increase the odds of litigation, and by having a plan for handling dissatisfied patients. Lawsuits do not discriminate. They are filed against all types of health-care providers—new or experienced, group practice or …

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