Practice Management
I have a story I want to share with you, but I’m finding it hard to do without it reeking of privilege. This is a story about feeling 100% welcomed in one place when you don’t feel that way in many others. This is a rare for me, and perhaps it will feel like a poor example to you. Yet, it is part of my lived experience and brought something home for me that made …
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Lou Ellen Horwitz, MA Finally, after months of looking for the right health system partner, you have a deal to purchase your clinics. Congratulations! There are many positives in your decision to partner to achieve your vision. And get ready. The next year or so, for yourself and your leadership team, will be extremely exciting, sometimes frustrating, and often a bit terrifying. To help you prepare, we offer some tips for surviving before, during, and …
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URGENT MESSAGE: Over time, urgent care operators become desensitized by what they see and hear every day—a serious challenge to continual improvement and, therefore, success. In this second installment of her guest blog on “blinders,” Lou Ellen Horwitz describes how what is said in an urgent care center influences patient perceptions. She provides practical suggestions on coaching staff to be mindful of their words, volume, and audience when engaging in business and nonbusiness conversation. Lou …
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URGENT MESSAGE: Ongoing success requires that the urgent care operator keep his or her eyes open for opportunities to improve the patient experience. The challenge is that the operator can become desensitized by what he/she sees every day. In this guest blog, Lou Ellen Horwitz explains that effective operators must “take their blinders off” in order to experience the operation the way patients do. Lou Ellen Horwitz is Director of Learning at Seattle-based Immediate Clinic. …
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