URGENT MESSAGE: When considering the options of expanding an urgent care center, it is difficult to justify allocating money toward marketing campaigns because the return on investment is not definitive. However, correctly understanding and effectively implementing marketing metrics can be fundamental in strategically building continuously improving—and successful—urgent care centers. As an urgent care owner, determining the value of marketing is difficult because a consumer’s perception about a company cannot be quantified. In any industry, a …
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Urgent message: Telemedicine can augment walk-in urgent care operations via provider load–balancing across centers in multiunit networks as well as direct-to-consumer platforms that expand a center’s geographic coverage, differentiate a center’s brand from that of competitors, and drive additional revenue. Introduction Given that the most common diagnoses seen in urgent care centers are low-acuity, low-touch conditions affecting the respiratory system, ears, nose, or throat—many of which can be treated via telemedicine— the looming question for …
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