Journal of Urgent Care Medicine

ED Wait Times Shorten After Telemedicine is Added

The emergency room at the Washington (DC) Hospital Center had a statistically validated reputation for long waits—more than 115 minutes, on average. They’ve managed to lop an hour off that, though, thanks to a new telemedicine system that’s helped reduce clutter and time waiting to be seen. Employing a system called Teletriage, by EmOpti, the MedStar-owned facility now uses video to allow providers to see a patient remotely during the triage process. Triage nurses start …

MedStar Ransomware Attack a Reminder: Guard Against System Outages

MedStar Health management thought the company was as prepared as it could be for computer system shutdowns. That bubble was burst when MedStar became the victim of a ransomware attack earlier this year, rendering its systems unusable for a time. The company had a corporate emergency plan, as well as a plan for each of its 10 hospitals and 250 outpatient clinics, but nothing that prepared it to handle all systems going down at once. …