Practice Management
It isn’t news that patients sometimes receive bills that seem out of proportion to the care they received in an emergency setting (especially a freestanding emergency rooms)—and that the media and state legislatures have taken notice. A new statewide survey in New Mexico reveals that nearly a third of patients say they received large “surprise bills” after seeing clinicians outside their insurer’s network. In addition, data from the Consumer Federation of America and the North …
Read MoreOf the survey participants, most (78%) manage billing with in-house staff, while the rest contract for their billing services or use other methods. Such billing efforts cost an average amount of $215.91 per patient—about $3,336,967 per site and $8,876,333 per urgent care center. Small wonder, then, that 14% of respondents cannot yet call their business “profitable.”
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Texas legislators and the Dallas Morning News have both joined the chorus of voices calling for greater regulation of how freestanding emergency rooms present themselves and bill patients. Recent news articles and editorials in the newspaper warn consumers about the high cost of mistaking a freestanding emergency room for an urgent care center, citing a $3,000 bill for out-of-network emergency room services vs a $200 charge for the same services at an urgent care center. …
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