Journal of Urgent Care Medicine

Some Patients Feel Disrespected in Healthcare Settings

A surprising number of women—nearly 1 in 4—say they have experienced unfair or disrespectful treatment in healthcare settings within the past 2 years, according to survey results from KFF. The survey of 5,055 women and 1,191 men showed 23% of women reported recent negative interactions with providers, and 18% of men reported the same. Weight was the most commonly cited reason (15%) for perceiving disrespect or unfairness, followed by age, gender, and race. Black and …

Patient Satisfaction Surveys: Seeing Opportunities in Our Failures

Lee A. Resnick, MD, FAAFP It is well known, and exhaustively preached, that a satisfied customer will tell 2-3 people while a dissatisfied one will tell 8-10 (with some estimates as high as 20). Measuring and tracking patient satisfaction has become a focus of most every practice owner, much to the chagrin of their employees, who often view this as a way to publicly embarrass and unfairly harass the staff. And yet, whether we are …