Journal of Urgent Care Medicine

Geisinger Says No Thanks to Performance Bonuses for Physicians

Geisinger Health System is turning away from industry trends that see physicians being paid bonuses tied to quality and patient satisfaction, instead vowing to pay them straight salaries that are at or above national averages for compensation. Previously, Geisinger has paid their 1,600 physicians—including those staffing their urgent care centers—based on a formula of 80% salary and 20% performance bonus, as is common these days (though the percentages may vary somewhat from system to system). …

Curing ‘Cancer’

JOHN SHUFELDT, MD, JD, MBA, FACEP So you missed the “cancer.” Maybe you still don’t even know you missed it. At this point the patient (your business) is dying and you plod along unaware of the impending doom, like a smoker with a chronic cough. Your business is losing weight, its cheeks are sunken, skin sallow, as it grows weaker each passing month. One day soon it will start coughing up blood, and then it …

Managing Employee Performance: A Path to Clinical and Business Excellence

By Marty Martin, PsyD, MPH, MA Imagine a patient who walks into an urgent-care center feeling as many patients do – sick, tired, and irritable. But as soon as the patient arrives, the receptionist greets him warmly and with respect. As the patient sits down in the waiting room, the receptionist lets him know how long the wait might be. When the receptionist invites the man back to the treatment area, he is greeted warmly …