Practice Management
Urgent message: Physicians are expected to be leaders in the urgent care practice, but they are also human and prone to inappropriate behavior. It’s thus critical for urgent care operators to establish processes for investigating, documenting, and responding to allegations of physician misconduct. Alan A. Ayers, MBA, MAcc is Chief Executive Officer of Velocity Urgent Care and is Practice Management Editor of The Journal of Urgent Care Medicine. On any given day, there is no …
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Urgent Message: As “influencers in chief” charged with assuring the types of patient experiences that create patient loyalty and word-of-mouth, urgent care providers must understand the relationship between patient experience metrics, financial and clinical outcomes, care team coordination, and time spent with the patient. As value-based reimbursement becomes more prevalent in healthcare, providers are increasingly tasked with not only ensuring a great clinical outcome, but a superior patient experience, as well. Industry research supports this …
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Rude behavior in the workplace might cost you good employees. Even worse, though, a new study indicates the consequences of incivility extend to patients. In a blog post for The Wall Street Journal, Dr. Gurpreet Dhaliwal, a professor of medicine at the University of California, San Francisco and a practicing physician at the San Francisco VA Medical Center, describes what happened when clinical staff participating in an Israeli training exercise were broken into 24 pairs …
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If you have a dollar in your pocket right now and would relish the opportunity to practice in your own clinic in the Rocky Mountains, Park County, CO is waiting to fulfill your dreams. There’s a five-room clinic there that has been vacant for over 2 years, leaving some 16,000 residents without a local facility that can set their broken bones, prescribe antibiotics for their children’s earaches, or even provide follow-up for chronic conditions. Park …
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