Post-Visit Follow-up Calls: Improving Patient Satisfaction, Center Profitability and Clinical Outcomes
Urgent message: Call-backs within 24 to 48 hours of discharge can identify potential complications, ensure that instructions are followed, and reinforce a positive visit experience. ALAN A. AYERS, MBA, MAcc, Experity Introduction Urgent care centers provide immediate medical attention to patients who feel their symptoms are too pressing to wait for an appointment with their primary care physician, but not serious enough to warrant a visit to the emergency room (ER). With extended night/weekend hours, …
Read More