Practice Management
One Medical is under fire for failing to prioritize some patients who had symptoms that should have received immediate attention. The crux of the problem is that the virtual and in-person primary care provider—now owned by Amazon as a result of a $3.9 billion deal from February 2023—routes patients to a call center that is staffed in part by contractors with limited training, according to the Washington Post. The news outlet cites leaked documents that …
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Healthcare payment reform may be giving urgent care a leg up on the local emergency room, according to a new white paper from Press Ganey. While positive “patient experience” scores enable hospitals to collect greater reimbursement, tight margins require sharper focus on clinical care than ever before. In addition, pressure to keep household expenses down is pushing many patients (ie, customers) to consider their options more carefully, especially for lower-acuity complaints like those tailor-made for …
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Urgent message: Appropriate attention to place, product, price, promotion, people, and quality help ensure the right approach to facilitating the success of your practice. Alan A. Ayers, MBA, MAcc, Experity Bartenders in British pubs have a custom of reminding eager patrons to “mind their Ps and Qs”—to watch how many pints and quarts they consume, so as to avoid creating a tab they cannot pay. To assure a satisfactory return on their investment, urgent care …
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