Journal of Urgent Care Medicine

How Colleagues Treat Each Other Affects Quality of Care—and Outcomes

Rude behavior in the workplace might cost you good employees. Even worse, though, a new study indicates the consequences of incivility extend to patients. In a blog post for The Wall Street Journal, Dr. Gurpreet Dhaliwal, a professor of medicine at the University of California, San Francisco and a practicing physician at the San Francisco VA Medical Center, describes what happened when clinical staff participating in an Israeli training exercise were broken into 24 pairs …

The Quality of Care at Urgent Care Centers

Urgent message: New data reveal that urgent care compares favorably with other practice environments when it comes to select key quality indicators. Robin M. Weinick, PhD, Steffanie J. Bristol, BS, and Catherine M. DesRoches, DrPH Developing methods to assess the quality of healthcare in any clinical area is a complicated affair. Many individuals have devoted large parts of their careers to quality measurement, and several national organizations—such as The Joint Commission and the National Quality …

Quality of Care

KENNETH V. ISERSON, MD, MBA, FAAEM, FACEP “Quality of care,” due to both its nebulous nature and its vital importance, has always been a much-discussed issue in medical ethics. For example, the Codes of Hammurabi, the Hippocratic writings, and other early medical treatises discuss quality of care. Today, the changing goals and priorities within healthcare systems and the ongoing attempts to restructure local, state, and national health treatment delivery systems have increased the importance of …