Journal of Urgent Care Medicine

What Does Unclaimed Property Mean for Urgent Care Providers?

Urgent Message: Undeliverable refunds of patient balances do not become property of the urgent care center, but rather, after effort to contact patients, must be turned over to the state. Alan A. Ayers, MBA, MAcc Citation: Ayers A. What Does Unclaimed Property Mean for Urgent Care Providers? J Urgent Care Med. 2024; 18(8):29-31 Urgent care centers frequently carry patient balances due to overpayment. This happens with co-pays, co-insurance, deductibles, or other out-of-pocket outlays when the …

Refunds: How to Avoid Them

Refunds have always been a challenge in healthcare. Not only do they create an administrative burden but there is also the potential for compliance risk. Some common causes for refunds are: Not validating the patient’s insurance eligibility and collecting the wrong copay amount Choosing a blanket amount to collect from all patients up front regardless of whether they have insurance (ie, over collecting at the time of service) Sending statements too early, causing duplicate payments …