Journal of Urgent Care Medicine

Urgent Care 2.0: Health Systems Taking the Retail Approach to the Next Level

Urgent message: Spurred by disruptive market entrants and burgeoning consumerism, health systems are increasingly adopting retail principles to better meet consumers’ shifting expectations. Thus, urgent care stakeholders, either as standalone operators or partners with a hospital/health system, must further expand upon their retail offerings in order to fend off increased competition. Alan A. Ayers, MBA, MAcc is Vice President of Strategic Initiatives for Practice Velocity, LLC and is Practice Management Editor of The Journal of …

Will Plans to Start Rx Deliveries Affect CVS’s Retail Clinics Strategy?

Amazon’s apparent plans to get into the pharmaceutical distribution business—the online retailer has already gotten permits that would pave the way in several states—may have pushed CVS to announce plans to start delivering medications the same day they’re prescribed in certain cities, and next-day everywhere early in 2018. The irony is that CVS has sunk untold resources into its retail clinic business, based on drawing more customers into their brick-and-mortar locations. This begs the question …

Walgreens Gambles on Providing Urgent Care Services in Las Vegas

Walgreens, which has established a presence in the retail clinic market by outsourcing most such operations in its stores to third parties, is upping the ante on direct patient care with plans to open higher-acuity walk-in clinics in Las Vegas this year. More on the order of an urgent care center, including the capability to provide x-rays and offer stitches, the four locations will be operated by MedExpress and connected to existing Walgreens drugstores, but …

At Customers’ Behest, Urgent Care Player Getting into the Retail Game

Urgent care and hospital operator Sutter Health is diversifying its efforts to reach patients in multiple settings by opening its own retail-style walk-in clinics in the Sacramento, CA area. Sutter already operated a few retail clinics housed in Rite Aid stores, along with dozens of urgent care centers. Now they’ve opened three such locations of their own in neighborhood shopping centers, with plans to open nine more in the San Francisco Bay area this summer. …