Journal of Urgent Care Medicine

Retail Health Clinics Aren’t Dead Yet

As more retailers lose their enthusiasm for primary care and urgent care services, traditional provider organizations still are in no position to ignore the market share that retailers may potentially gain. Kaufman Hall’s recent newsletter notes: “If these retailers want to find success in primary care, partnering with traditional providers could be a beneficial opportunity for all parties.” With retail clinics as a convenient front door, health systems and payers with provider assets could leverage …

Are Food/Drug Retailers Hiding their Retail Clinic “Failures?”

Urgent message: Over the past 15 years, the nation’s largest food, drug, and mass retailers have announced clinic initiatives with great fanfare. However, we’ve heard little as these initiatives have quietly retreated and re-trenched, coincidently during the same period that urgent care has boomed. Alan Ayers, MBA, MAcc is Senior Editor, Practice Management of The Journal of Urgent Care Medicine Retail clinics—does anyone care anymore? Given there’s not been an “industry” update tallying the number of …

Retail Clinics Don't Help Clear Traffic in the ED

New data published in the Annals of Emergency Medicine definitively show that retail clinics located near hospitals do nothing to reduce the number of visits to the emergency room. Proponents of drugstore, grocery, and “big box store” clinics have suggested in the past that offering walk-in care in a retail setting would keep patients with low-acuity complaints out of the ED, but apparently many patients don’t see it that way. The Annals report focused on …

Influx of Retail Clinics Worries San Franciscans

The growth of retail clinics across the country may have chain drugstore operators patting themselves on the back, but it has some residents in local communities saying “There goes the neighborhood.” One thing that concerns people in some San Francisco neighborhoods, for example, is that crafty operators are exploiting loopholes in local regulations to transition some spaces from retail to medical use. Residents are most concerned about additional traffic and unwelcome changes in the character …

More Data Implicate Retail Clinics in Rising Health Spending

A new study from PwC’s Health Research Institute is just the latest to show that the convenience offered by retail clinics comes at a steep price. As a result, large employers can expect to see health costs keep growing throughout this year and the next, according to Medical Cost Trend: Behind the Numbers 2017. The “big surprise,” according to the report, is that the biggest increases appear to be coming from basic healthcare that should …

Reasons for Patronage

In 2015, Merchant Medicine (Shoreview, Minnesota) released data from a detailed national study conducted in 2014 regarding U.S. patients’ preferences regarding retail clinics versus urgent care clinics versus primary-care physicians’ offices. The survey involved more than 2,000 adults between the ages of 18 and 54 years and was conducted by Sparks Research and Merchant Medicine on behalf of DXM Marketing Group. Survey data showed that the reasons patients chose a specific type of health-care setting …

The Emergence of Retail Clinics

Urgent message: Retail-based healthcare clinics are a growing phenomenon. A report from the California HealthCare Foundation, excerpted here, says public perception is split, and their economic viability remains to be seen. How do their services stack up against those offered by urgent care? The first in-store clinics appeared in 2000 in the Minneapolis-St. Paul (MN) metropolitan area and were operated by QuickMedx, which later became Minute-Clinic. The company’s founder, Rick Krieger, says the business idea …