Robbery

Author: Alan A. Ayers, MBA, MAcc, Experity Content Advisor, Urgent Care Association of America Associate Editor, Journal of Urgent Care Medicine Your urgent care center, although focused on providing medical treatment, is still essentially a retail business. Your patients are your customers, and they come and go; financial transactions (cash, credit card, insurance) take place; and employees deliver clinical care and customer service simultaneously. Hence, urgent care centers, like other retail establishments, face the very …

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