Practice Management
Probably more than for any other setting, patients rely on information they find online before deciding to visit an urgent care clinic. If you have stellar reviews on Yelp or other online review platforms, you’re in good shape, but the randomness of such sources can be a problem. Sentara Healthcare took matters into its own hands by surveying its own urgent care patients, resulting in 10,000 responses, and posting their results online. Working with National …
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Hospital systems have been tracking patient experiences for decades. Now one of them is extending that practice to its own urgent care centers; Sentara Healthcare is thought to be the first organization in the country to post aggregate patient survey ratings for urgent care centers online. National Research Corporation reached out to 40,000 patients within 1 to 3 days of a Sentara urgent care visit over the past year, asking them to rate their experience …
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