Journal of Urgent Care Medicine

Telemedicine Leads to Referrals

A recent JAMA Network Open Viewpoint article explored the frustrations resulting from the expiration of temporary regulatory changes that were implemented by almost all states to allow physicians to provide telehealth across state lines during the height of the COVID-19 pandemic. With the end of the public health emergency, many licensing waivers ended as well. Some argue that licensure should remain under control of the state while others advocate for a single federal license or full …

Thinking Outside the Box to Bring Urgent Care to the Patient

Alan A. Ayers, MBA, Macc Urgent Message: Urgent care is a consumer-driven phenomenon, and physician entrepreneurs continue to evolve the delivery of urgent care services in response to changing consumer preferences, both inside and beyond the brick-and-mortar facility. Citation: Ayers A. Thinking outside the box to bring urgent care to the patient. J Urgent Care Med. 2024;18(4): 31-33. While unregulated by most states, the term “urgent care” historically has come to mean a base offering …

Patients Less Likely to Follow Up After Telehealth Visits

Your follow-up recommendation for a patient seen with a telehealth visit is often a diagnostic test or specialty referral. Completion of those follow-up recommendations—“diagnostic loop closure”—seems to be lacking, according to a study in JAMA Network Open. The study involved 4,133 diagnostic tests and referrals (colonoscopies, cardiac stress tests, and dermatology referrals) from March 2020 through December 2021 at 2 primary care sites. Results showed that 58% of in-person visit orders were completed within the …

Telehealth Adoption Rises Steadily in Urgent Care

Telehealth Adoption in Urgent Care has rose steadily throughout the years. View this graph with information provided by the Urgent Care Association.

Walgreens Launches Direct Urgent Care Business

Retail pharmacy giant Walgreens is intensifying its expansion into provider services by launching virtual care in nine states that represent a large swath of its existing customer base, according to Fierce Healthcare. The on-demand telehealth service will cover common health needs, including urgent care services. Patients can schedule virtual consultations with healthcare professionals via chat or video. Notably, Walgreens will not accept insurance for these visits with most chat encounters priced at $33 and video …

Follow-Up: Will Closing the Window on COVID Emergency Declarations Undo Progress in the Opioid Crisis?

As regular JUCM News readers know, the May 11 expiration of federal, pandemic-related emergency declarations will have broad implications for urgent care (and the healthcare industry in general). One that we haven’t touched on is the impact on telehealth. As COVID-19 limited the ability for patients to visit brick-and-mortar practices, standards on remote prescribing were relaxed so more providers in more widespread locations could prescribe for patients they didn’t examine in person. An opinion piece …

American Well Buys Avizia—with More Attention to Urgent Care Expected

Healthcare merger-mania hasn’t forgotten about the telehealth business, as American Well revealed that it will acquire Avizia. The appeal for American Well will be to expand its acute care offerings, as Avizia’s hospital-based business reflects more than 40 clinical specialties, including telestroke and telebehavioral health services. At the same time, Avizia said it expects that the newly expanded company “will offer…[an] enterprise telehealth platform for urgent care, chronic disease management, acute care, and postacute care.” …

Penn Medicine Adds Services and Resources in Launching New Telehealth Hub

With the opening of its new 24/7 Center for Connected Care, Penn Medicine now operates one of the larges telehealth hubs in the U.S. In addition to virtual urgent care services, the system houses Penn Medicine’s 15-year-old e-ICU, and a service that focuses on patients with chronic illness. It has 50 full-time employees. The move reflects growing use of virtual care across the country, as confirmed by data from Sage Growth Partners revealing that 56% …

North Carolina Blues Dial Up Telehealth Offerings

Blue Cross and Blue Shield of North Carolina is collaborating with MDLive to put more patients in touch with providers using remote hookups via an MDLive app, with an average wait time of less than 10 minutes. The insurer says it recognizes “the potential of telehealth to help providers deliver their services in a more cost-efficient setting…and facilitate value-driven care for patients.” That level of access is especially important in areas where ill patients would have …

Telehealth Growth Highest in a Trio of Subsegments

As telehealth continues to take root as a viable way to administer care, especially for patients in rural areas, a few subsegments are seeing sharper growth than others. Codes for specialty telehealth (which includes inpatient and outpatient care, ED visits, and postacute care consults) for Medicare beneficiaries were applied 191,000 times in 2015, according to new data from Advisory Board. In addition, the volume of telebehavioral health services provided grew 16-fold between 2012 and 2013, …