Journal of Urgent Care Medicine

Study Shows Attributes of Telemedicine and Urgent Care Are Well Aligned

Name a rapidly expanding healthcare industry offering care that’s convenient, fast, and relatively low cost. “Urgent care” is the easy answer, so if you said “telemedicine” you get bonus points. National Business Group (NBG) predicted months ago that employers would continue warming to the idea and that many more would start offering telemedicine benefits; now it’s confirmed that 74% are doing so, up from 48% just last year. NBG also broke down what employers value …

NEJM: Three Trends Fueling Growth of Telemedicine

Urgent care centers that are dipping a toe into the telehealth pool may be helping to set standards that will become common practice in years to come. A new study in the New England Journal of Medicine predicts that telehealth will continue to grow, becoming more prevalent in teaching hospitals and opening the door for better chronic disease management. The article identifies three trends fueling its growth: Transformation from an application that increases access to …

Telemedicine Dips a Toe in the Deep End of the Urgent Care Pool

FastMed Urgent Care has become the biggest urgent care provider in the country to offer patients telemedicine services. The company has partnered with TouchCare to start taking mobile video appointments in North Carolina, via smartphone or tablet. If all goes well there, FastMed plans to offer similar service in Arizona and Texas later this year. The company says it has a distinct advantage over virtual-only services because patients can start with a remote visit but …

Urgent Care Take Note: Insurers Are Warming to Telemedicine

Blue Cross Blue Shield of Michigan is the latest big insurer to start encouraging telemedicine for plan members with relatively minor complaints. As of July 1, BCBS will be working with American Well to offer the service to employers with fully insured and PPO policies. Plans see the new technology as a way to reduce costs—mainly by keeping patients out of the emergency room, which aligns perfectly with the urgent care approach—and to meet consumer …

Portland’s Zoom+: An Integrated Health System Built on Urgent Care

URGENT MESSAGE: Zoom+, which operates 28 walk-in clinics in the Pacific Northwest, has long been a technological innovator, launching web registration, scheduling, and telemedicine in its markets. In the past year, ZoomCare has evolved further to create Zoom+, integrating urgent care with insurance, primary care, wellness, specialists, and ancillary services. As Zoom+ refocuses the future of urgent care around the needs of its community, there is much that other urgent care operators can learn in …

Urgent Care Center Finds Happy Patients, Not Competition in Telemedicine

One urgent care center’s competition is another center’s opportunity. In this case, Lexington, SC-based Doctor’s Care is finding that telemedicine is increasing patient satisfaction and reducing wait times, not keeping potential customers away from its clinics. The key is that the company facilitates the virtual visits on both ends: If one center is unusually busy and another has no wait time, the patient who is already on site at location A has the option of …

Virtual Medicine Better for Some Complaints than Others—Depending on the Provider

Virtual medicine works better for some presenting complaints than others—and varies widely by provider—according to a new study published in JAMA Internal Medicine. Researchers looked at how eight provider companies performed in recognizing, ordering tests, and diagnosing treatment for six common conditions. Though the study was not designed with urgent care in mind, the presentations included reflect common reasons for urgent care visits. Diagnostic accuracy was highest for recurrent female urinary tract infection (91%) and …

Urgent Care Staffing Provider Now in Envision Healthcare’s Fold

Envision Healthcare Holdings, Inc. has reached an agreement to buy physician-owned Emergency Physicians Medical Group (EPMG), which staffs 37 urgent care centers and various hospital departments in six states. All told, EPMG’s 500 clinicians manage nearly a million patient encounters annually. Envision expects EPMG will contribute approximately $140 million in net revenue annually. EPMG also operates community paramedicine programs and provides telemedicine services in urgent care and postacute care operations.

Army Telemedicine Pilot Aims to Reduce Traffic in the ED

Telemedicine will be at the center of a pilot program the U.S. Army launched this month, aiming to keep nonemergent cases from clogging up the emergency room. Patients who need immediate—but not emergency—care will be redirected virtually from the Blanchfield Army Community Hospital (BACH) in Fort Campbell KY to an army medical center some 445 miles away. Once screened at BACH, patients will be either see an emergency physician or be directed to an onsite …

Cost Concerns Have Medicare Lagging in Telemedicine

Medicare has more restrictive rules for telehealth payments than Medicaid and many private insurers, despite the fact that virtual doctor visits are perceived to be of particular benefit to seniors who have a hard time making it to the clinic. The concern—expressed by some private payers, as well—is that patients would access telemedicine then end up seeing a clinician in person anyway, resulting in a double-hit for the insurer. Medicare reserves telehealth payment mainly for …